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92 vulnerabilities found for ((OTRS)) Community Edition by OTRS AG
CVE-2026-48209 (GCVE-0-2026-48209)
Vulnerability from nvd – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:19
VLAI
Title
Reflected XSS in authenticated agent context
Summary
An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened.
This issue affects OTRS:
* 7.0.x
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
7.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
|
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
Credits
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CVE-2026-48208 (GCVE-0-2026-48208)
Vulnerability from nvd – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:19
VLAI
Title
Denial-of-Service via SVG Rendering in Ticket
Summary
An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article rendering allows attackers to inject specially crafted SVG payloads via email content, leading to browser-side resource exhaustion and denial of service when affected tickets are opened by an agent or customer. The issue can be exploited without JavaScript execution and is not mitigated by the configured Content Security Policy (CSP).
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
6.5 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
Credits
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CVE-2026-48188 (GCVE-0-2026-48188)
Vulnerability from nvd – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:17
VLAI
Title
SQL Injection via MySQL Quote Method
Summary
An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an unauthenticated SQL injection which can lead to an authentication bypass. This issue only affects the system if the MySQL/MariaDB server is configured with the NO_BACKSLASH_ESCAPES SQL mode.
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
* (OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
9.1 (Critical)
SSVC
Exploitation: none
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
Credits
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CVE-2026-48187 (GCVE-0-2026-48187)
Vulnerability from nvd – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:17
VLAI
Title
Email with special content can lead to DoS
Summary
An uncontrolled allocation of resources without limits or throttling in the e-mail handling in OTRS allows excessive allocation which may lead to the abortion of the webserver.This issue affects OTRS:
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Please note that ((OTRS)) Community Edition 6.x, OTRS 7.x and products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Unknown:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Unknown:
6.x
|
Date Public
2026-06-01 07:00
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CVE-2025-24388 (GCVE-0-2025-24388)
Vulnerability from nvd – Published: 2025-06-16 11:29 – Updated: 2025-06-16 15:01
VLAI
Title
Unsafe handling of AJAX calls
Summary
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-184 - Incomplete List of Disallowed Inputs
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x , ≤ 2025.5.1 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x
|
Date Public
2025-06-16 07:00
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CVE-2025-24389 (GCVE-0-2025-24389)
Vulnerability from nvd – Published: 2025-01-27 05:59 – Updated: 2025-02-12 20:41
VLAI
Title
SMTP Password will be shown in cleartext on some SMTP errors
Summary
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
6.3 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-532 - Insertion of Sensitive Information into Log File
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2025-01-27 08:00
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CVE-2024-43446 (GCVE-0-2024-43446)
Vulnerability from nvd – Published: 2025-01-27 05:58 – Updated: 2025-02-12 20:41
VLAI
Title
Improper check of permissions in Generic Interface
Summary
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-269 - Improper Privilege Management
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x , < 2025.1.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2025-01-27 08:00
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CVE-2024-43445 (GCVE-0-2024-43445)
Vulnerability from nvd – Published: 2025-01-27 05:58 – Updated: 2025-02-12 20:41
VLAI
Title
Missing X-Content-Type-Options: nosniff Header Allows MIME Type Sniffing
Summary
A vulnerability exists in OTRS and ((OTRS Community Edition)) that fail to set the HTTP response header X-Content-Type-Options to nosniff. An attacker could exploit this vulnerability by uploading or inserting content that would be treated as a different MIME type than intended.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
5.4 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://otrs.com/release-notes/otrs-security-advi… | vendor-advisory |
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x , < 2025.1.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2025-01-27 08:00
Credits
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CVE-2024-43444 (GCVE-0-2024-43444)
Vulnerability from nvd – Published: 2024-08-26 08:42 – Updated: 2024-08-29 07:36
VLAI
Title
Passwords are written to Admin Log Module
Summary
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
8.2 (High)
SSVC
Exploitation: none
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-532 - Insertion of Sensitive Information into Log File
Assigner
References
1 reference
Impacted products
4 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , ≤ 7.0.50
(Patch)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , ≤ 2024.5.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x
|
|
| otrs | otrs |
Affected:
7.0.0 , ≤ 7.0.50
(custom)
Affected: 8.0.0 Affected: 2023.0 Affected: 2024.0 , ≤ 2024.5.0 (custom) cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* |
|
| otrs | otrs |
Affected:
6.0.0
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* |
Date Public
2024-08-26 08:00
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CVE-2024-43443 (GCVE-0-2024-43443)
Vulnerability from nvd – Published: 2024-08-26 08:42 – Updated: 2024-08-26 14:55
VLAI
Title
Stored XSS in process management
Summary
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
4.9 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-790 - Improper Filtering of Special Elements
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , ≤ 7.0.50
(Patch)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , ≤ 2024.5.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x
|
Date Public
2024-08-26 08:00
Credits
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CVE-2024-43442 (GCVE-0-2024-43442)
Vulnerability from nvd – Published: 2024-08-26 08:42 – Updated: 2024-08-26 15:27
VLAI
Title
Stored XSS in System Configuration
Summary
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the System Configuration targeting other admins.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
4.9 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , ≤ 7.0.50
(Patch)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , ≤ 2024.5.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x
|
Date Public
2024-08-26 08:00
Credits
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CVE-2024-23793 (GCVE-0-2024-23793)
Vulnerability from nvd – Published: 2024-06-06 18:06 – Updated: 2024-08-01 23:13
VLAI
Title
Upload of files outside application directory
Summary
The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts.
This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
Severity
6.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-22 - Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Assigner
References
1 reference
Impacted products
4 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , ≤ 7.0.49
(Patch)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , ≤ 2024.3.2 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.1 , ≤ 6.0.34
(All)
|
|
| otrs | otrs |
Affected:
7.0.x , < 7.0.49
(custom)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , < 2024.3.2 (custom) cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* |
|
| otrs | otrs_community_edition |
Affected:
6.0.1 , < 6.0.34
(custom)
cpe:2.3:a:otrs:otrs_community_edition:*:*:*:*:*:*:*:* |
Date Public
2024-06-03 07:00
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CVE-2023-5422 (GCVE-0-2023-5422)
Vulnerability from nvd – Published: 2023-10-16 08:10 – Updated: 2024-09-16 17:02
VLAI
Title
SSL Certificates are not checked for E-Mail Handling
Summary
The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS based communication. As the
SSL_get_verify_result() function is not used the certificated is trusted always and it can not be ensured that the certificate
satisfies all necessary security requirements.
This could allow an
attacker to use an invalid certificate to claim to be a trusted host,
use expired certificates, or conduct other attacks that could be
detected if the certificate is properly validated.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Severity
8.7 (High)
SSVC
Exploitation: none
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-295 - Improper Certificate Validation
Assigner
References
1 reference
Impacted products
4 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , < 7.0.47
(Patch)
Affected: 8.0.x , < 8.0.37 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
|
| otrs_ag | otrs |
Affected:
7.0.x , < 7.0.47
(custom)
Affected: 8.0.x , < 8.0.37 (custom) cpe:2.3:a:otrs_ag:otrs:*:*:*:*:*:*:*:* |
|
| otrs_community_edition | otrs_community_edition |
Affected:
6.0x , < 6.0.34
(custom)
cpe:2.3:a:otrs_community_edition:otrs_community_edition:*:*:*:*:*:*:*:* |
Date Public
2023-10-16 07:00
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CVE-2023-5421 (GCVE-0-2023-5421)
Vulnerability from nvd – Published: 2023-10-16 08:10 – Updated: 2024-09-16 16:55
VLAI
Title
Possible XSS execution in customer information
Summary
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs
immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , < 7.0.47
(Patch)
Affected: 8.0.x , < 8.0.37 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2023-10-16 07:00
Credits
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CVE-2023-38059 (GCVE-0-2023-38059)
Vulnerability from nvd – Published: 2023-10-16 08:10 – Updated: 2024-09-16 16:56
VLAI
Title
External pictures can be loaded even if not allowed by configuration
Summary
The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Severity
5.3 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-200 - Exposure of Sensitive Information to an Unauthorized Actor
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , < 7.0.47
(Patch)
Affected: 8.0.x , < 8.0.37 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2023-10-16 07:00
Credits
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CVE-2026-48187 (GCVE-0-2026-48187)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:17
VLAI
Title
Email with special content can lead to DoS
Summary
An uncontrolled allocation of resources without limits or throttling in the e-mail handling in OTRS allows excessive allocation which may lead to the abortion of the webserver.This issue affects OTRS:
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Please note that ((OTRS)) Community Edition 6.x, OTRS 7.x and products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Unknown:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Unknown:
6.x
|
Date Public
2026-06-01 07:00
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CVE-2026-48188 (GCVE-0-2026-48188)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:17
VLAI
Title
SQL Injection via MySQL Quote Method
Summary
An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an unauthenticated SQL injection which can lead to an authentication bypass. This issue only affects the system if the MySQL/MariaDB server is configured with the NO_BACKSLASH_ESCAPES SQL mode.
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
* (OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
9.1 (Critical)
SSVC
Exploitation: none
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
Credits
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CVE-2026-48208 (GCVE-0-2026-48208)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:19
VLAI
Title
Denial-of-Service via SVG Rendering in Ticket
Summary
An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article rendering allows attackers to inject specially crafted SVG payloads via email content, leading to browser-side resource exhaustion and denial of service when affected tickets are opened by an agent or customer. The issue can be exploited without JavaScript execution and is not mitigated by the configured Content Security Policy (CSP).
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
6.5 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
Credits
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CVE-2026-48209 (GCVE-0-2026-48209)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:19
VLAI
Title
Reflected XSS in authenticated agent context
Summary
An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened.
This issue affects OTRS:
* 7.0.x
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
7.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
|
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
Credits
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CVE-2025-24388 (GCVE-0-2025-24388)
Vulnerability from cvelistv5 – Published: 2025-06-16 11:29 – Updated: 2025-06-16 15:01
VLAI
Title
Unsafe handling of AJAX calls
Summary
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-184 - Incomplete List of Disallowed Inputs
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x , ≤ 2025.5.1 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x
|
Date Public
2025-06-16 07:00
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CVE-2025-24389 (GCVE-0-2025-24389)
Vulnerability from cvelistv5 – Published: 2025-01-27 05:59 – Updated: 2025-02-12 20:41
VLAI
Title
SMTP Password will be shown in cleartext on some SMTP errors
Summary
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
6.3 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-532 - Insertion of Sensitive Information into Log File
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2025-01-27 08:00
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CVE-2024-43446 (GCVE-0-2024-43446)
Vulnerability from cvelistv5 – Published: 2025-01-27 05:58 – Updated: 2025-02-12 20:41
VLAI
Title
Improper check of permissions in Generic Interface
Summary
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-269 - Improper Privilege Management
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
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Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x , < 2025.1.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2025-01-27 08:00
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CVE-2024-43445 (GCVE-0-2024-43445)
Vulnerability from cvelistv5 – Published: 2025-01-27 05:58 – Updated: 2025-02-12 20:41
VLAI
Title
Missing X-Content-Type-Options: nosniff Header Allows MIME Type Sniffing
Summary
A vulnerability exists in OTRS and ((OTRS Community Edition)) that fail to set the HTTP response header X-Content-Type-Options to nosniff. An attacker could exploit this vulnerability by uploading or inserting content that would be treated as a different MIME type than intended.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
5.4 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://otrs.com/release-notes/otrs-security-advi… | vendor-advisory |
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x , < 2025.1.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2025-01-27 08:00
Credits
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CVE-2024-43444 (GCVE-0-2024-43444)
Vulnerability from cvelistv5 – Published: 2024-08-26 08:42 – Updated: 2024-08-29 07:36
VLAI
Title
Passwords are written to Admin Log Module
Summary
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
8.2 (High)
SSVC
Exploitation: none
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-532 - Insertion of Sensitive Information into Log File
Assigner
References
1 reference
Impacted products
4 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , ≤ 7.0.50
(Patch)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , ≤ 2024.5.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x
|
|
| otrs | otrs |
Affected:
7.0.0 , ≤ 7.0.50
(custom)
Affected: 8.0.0 Affected: 2023.0 Affected: 2024.0 , ≤ 2024.5.0 (custom) cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* |
|
| otrs | otrs |
Affected:
6.0.0
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* |
Date Public
2024-08-26 08:00
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CVE-2024-43443 (GCVE-0-2024-43443)
Vulnerability from cvelistv5 – Published: 2024-08-26 08:42 – Updated: 2024-08-26 14:55
VLAI
Title
Stored XSS in process management
Summary
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
4.9 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-790 - Improper Filtering of Special Elements
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , ≤ 7.0.50
(Patch)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , ≤ 2024.5.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x
|
Date Public
2024-08-26 08:00
Credits
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CVE-2024-43442 (GCVE-0-2024-43442)
Vulnerability from cvelistv5 – Published: 2024-08-26 08:42 – Updated: 2024-08-26 15:27
VLAI
Title
Stored XSS in System Configuration
Summary
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the System Configuration targeting other admins.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
4.9 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , ≤ 7.0.50
(Patch)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , ≤ 2024.5.x (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x
|
Date Public
2024-08-26 08:00
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CVE-2024-23793 (GCVE-0-2024-23793)
Vulnerability from cvelistv5 – Published: 2024-06-06 18:06 – Updated: 2024-08-01 23:13
VLAI
Title
Upload of files outside application directory
Summary
The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts.
This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
Severity
6.3 (Medium)
SSVC
Exploitation: poc
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-22 - Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Assigner
References
1 reference
Impacted products
4 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , ≤ 7.0.49
(Patch)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , ≤ 2024.3.2 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.1 , ≤ 6.0.34
(All)
|
|
| otrs | otrs |
Affected:
7.0.x , < 7.0.49
(custom)
Affected: 8.0.x Affected: 2023.x Affected: 2024.x , < 2024.3.2 (custom) cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* |
|
| otrs | otrs_community_edition |
Affected:
6.0.1 , < 6.0.34
(custom)
cpe:2.3:a:otrs:otrs_community_edition:*:*:*:*:*:*:*:* |
Date Public
2024-06-03 07:00
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CVE-2023-5421 (GCVE-0-2023-5421)
Vulnerability from cvelistv5 – Published: 2023-10-16 08:10 – Updated: 2024-09-16 16:55
VLAI
Title
Possible XSS execution in customer information
Summary
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs
immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , < 7.0.47
(Patch)
Affected: 8.0.x , < 8.0.37 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2023-10-16 07:00
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CVE-2023-38059 (GCVE-0-2023-38059)
Vulnerability from cvelistv5 – Published: 2023-10-16 08:10 – Updated: 2024-09-16 16:56
VLAI
Title
External pictures can be loaded even if not allowed by configuration
Summary
The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Severity
5.3 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-200 - Exposure of Sensitive Information to an Unauthorized Actor
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , < 7.0.47
(Patch)
Affected: 8.0.x , < 8.0.37 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
Date Public
2023-10-16 07:00
Credits
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CVE-2023-5422 (GCVE-0-2023-5422)
Vulnerability from cvelistv5 – Published: 2023-10-16 08:10 – Updated: 2024-09-16 17:02
VLAI
Title
SSL Certificates are not checked for E-Mail Handling
Summary
The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS based communication. As the
SSL_get_verify_result() function is not used the certificated is trusted always and it can not be ensured that the certificate
satisfies all necessary security requirements.
This could allow an
attacker to use an invalid certificate to claim to be a trusted host,
use expired certificates, or conduct other attacks that could be
detected if the certificate is properly validated.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Severity
8.7 (High)
SSVC
Exploitation: none
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-295 - Improper Certificate Validation
Assigner
References
1 reference
Impacted products
4 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x , < 7.0.47
(Patch)
Affected: 8.0.x , < 8.0.37 (Patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x , ≤ 6.0.34
(All)
|
|
| otrs_ag | otrs |
Affected:
7.0.x , < 7.0.47
(custom)
Affected: 8.0.x , < 8.0.37 (custom) cpe:2.3:a:otrs_ag:otrs:*:*:*:*:*:*:*:* |
|
| otrs_community_edition | otrs_community_edition |
Affected:
6.0x , < 6.0.34
(custom)
cpe:2.3:a:otrs_community_edition:otrs_community_edition:*:*:*:*:*:*:*:* |
Date Public
2023-10-16 07:00
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"value": "\nUpdate to OTRS 7.0.47 or 8.0.37\n\u003cbr\u003e"
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"source": {
"advisory": "OSA-2023-10",
"defect": [
"Issue#21",
"Issue#44",
"Ticket#2022062142000679",
"Ticket#2022061542000654"
],
"discovery": "USER"
},
"title": "SSL Certificates are not checked for E-Mail Handling",
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"assignerShortName": "OTRS",
"cveId": "CVE-2023-5422",
"datePublished": "2023-10-16T08:10:35.192Z",
"dateReserved": "2023-10-05T08:12:18.101Z",
"dateUpdated": "2024-09-16T17:02:52.542Z",
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