CVE-2025-24388 (GCVE-0-2025-24388)
Vulnerability from cvelistv5 – Published: 2025-06-16 11:29 – Updated: 2025-06-16 15:01
VLAI
EPSS
VEX
Title
Unsafe handling of AJAX calls
Summary
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2025-06-16 14:59 UTC
CWE
- CWE-184 - Incomplete List of Disallowed Inputs
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | CPE status | |
|---|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x , ≤ 2025.5.1 (Patch) |
guessed | |
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.0.x
|
guessed |
Date Public
2025-06-16 07:00
{
"containers": {
"adp": [
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2025-24388",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "no"
},
{
"Technical Impact": "partial"
}
],
"role": "CISA Coordinator",
"timestamp": "2025-06-16T14:59:52.657688Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2025-06-16T15:01:06.130Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"defaultStatus": "affected",
"modules": [
"Admin Interface",
"Agent Interface (versions before OTRS 8)"
],
"product": "OTRS",
"vendor": "OTRS AG",
"versions": [
{
"status": "affected",
"version": "7.0.x"
},
{
"status": "affected",
"version": "8.0.x"
},
{
"status": "affected",
"version": "2023.x"
},
{
"status": "affected",
"version": "2024.x"
},
{
"lessThanOrEqual": "2025.5.1",
"status": "affected",
"version": "2025.x",
"versionType": "Patch"
}
]
},
{
"defaultStatus": "affected",
"modules": [
"Admin Interface",
"Agent Interface"
],
"product": "((OTRS)) Community Edition",
"vendor": "OTRS AG",
"versions": [
{
"status": "affected",
"version": "6.0.x"
}
]
}
],
"datePublic": "2025-06-16T07:00:00.000Z",
"descriptions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.\u003cp\u003e\u003c/p\u003e\u003cdiv\u003e\u003c/div\u003e\u003cdiv\u003e\u003c/div\u003e\u003cp\u003eThis issue affects: \u003c/p\u003e\u003cul\u003e\u003cli\u003eOTRS 7.0.X\u003cbr\u003e\u003c/li\u003e\u003cli\u003eOTRS 8.0.X\u003c/li\u003e\u003cli\u003eOTRS 2023.X\u003c/li\u003e\u003cli\u003eOTRS 2024.X\u003c/li\u003e\u003cli\u003eOTRS 2025.X\u003cbr\u003e\u003c/li\u003e\u003cli\u003e((OTRS)) Community Edition: 6.0.x\u003cbr\u003e\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003eProducts based on the ((OTRS)) Community Edition also very likely to be affected\u003c/div\u003e\u003cp\u003e\u003c/p\u003e"
}
],
"value": "A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.\n\nThis issue affects: \n\n * OTRS 7.0.X\n\n * OTRS 8.0.X\n * OTRS 2023.X\n * OTRS 2024.X\n * OTRS 2025.X\n\n * ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected"
}
],
"impacts": [
{
"capecId": "CAPEC-137",
"descriptions": [
{
"lang": "en",
"value": "CAPEC-137 Parameter Injection"
}
]
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "LOW",
"baseScore": 3.8,
"baseSeverity": "LOW",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "HIGH",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L",
"version": "3.1"
},
"format": "CVSS",
"scenarios": [
{
"lang": "en",
"value": "GENERAL"
}
]
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-184",
"description": "CWE-184 Incomplete List of Disallowed Inputs",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2025-06-16T11:29:20.295Z",
"orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"shortName": "OTRS"
},
"references": [
{
"url": "https://otrs.com/release-notes/otrs-security-advisory-2025-06/"
}
],
"solutions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "Update to OTRS 2025.5.2. or later. Please note that there will be no OTRS 7 patches and that impact for OTRS 7 and prior is higher."
}
],
"value": "Update to OTRS 2025.5.2. or later. Please note that there will be no OTRS 7 patches and that impact for OTRS 7 and prior is higher."
}
],
"source": {
"advisory": "OSA-2025-06",
"defect": [
"Issue#3738"
],
"discovery": "USER"
},
"title": "Unsafe handling of AJAX calls",
"x_generator": {
"engine": "Vulnogram 0.1.0-dev"
}
}
},
"cveMetadata": {
"assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"assignerShortName": "OTRS",
"cveId": "CVE-2025-24388",
"datePublished": "2025-06-16T11:29:20.295Z",
"dateReserved": "2025-01-21T09:09:58.720Z",
"dateUpdated": "2025-06-16T15:01:06.130Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.1",
"vulnerability-lookup:meta": {
"epss": {
"cve": "CVE-2025-24388",
"date": "2026-10-20",
"epss": "0.00279",
"percentile": "0.19169"
},
"nvd": {
"cve": {
"affected": [
{
"affectedData": [
{
"defaultStatus": "affected",
"modules": [
"Admin Interface",
"Agent Interface (versions before OTRS 8)"
],
"product": "OTRS",
"vendor": "OTRS AG",
"versions": [
{
"status": "affected",
"version": "7.0.x"
},
{
"status": "affected",
"version": "8.0.x"
},
{
"status": "affected",
"version": "2023.x"
},
{
"status": "affected",
"version": "2024.x"
},
{
"lessThanOrEqual": "2025.5.1",
"status": "affected",
"version": "2025.x",
"versionType": "Patch"
}
]
},
{
"defaultStatus": "affected",
"modules": [
"Admin Interface",
"Agent Interface"
],
"product": "((OTRS)) Community Edition",
"vendor": "OTRS AG",
"versions": [
{
"status": "affected",
"version": "6.0.x"
}
]
}
],
"source": "security@otrs.com"
}
],
"cveTags": [],
"descriptions": [
{
"lang": "en",
"value": "A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.\n\nThis issue affects: \n\n * OTRS 7.0.X\n\n * OTRS 8.0.X\n * OTRS 2023.X\n * OTRS 2024.X\n * OTRS 2025.X\n\n * ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected"
},
{
"lang": "es",
"value": "Una vulnerabilidad en la interfaz de administraci\u00f3n y la interfaz de agente de OTRS (versiones anteriores a OTRS 8) permite la inyecci\u00f3n de par\u00e1metros debido a un agente o usuario administrador autenticado. Este problema afecta a: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x. Los productos basados en ((OTRS)) Community Edition tambi\u00e9n podr\u00edan verse afectados."
}
],
"id": "CVE-2025-24388",
"lastModified": "2026-06-17T08:58:57.067",
"metrics": {
"cvssMetricV31": [
{
"cvssData": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "LOW",
"baseScore": 3.8,
"baseSeverity": "LOW",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "HIGH",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L",
"version": "3.1"
},
"exploitabilityScore": 1.2,
"impactScore": 2.5,
"source": "security@otrs.com",
"type": "Secondary"
}
],
"ssvcV203": [
{
"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"ssvcData": {
"id": "CVE-2025-24388",
"options": [
{
"exploitation": "none"
},
{
"automatable": "no"
},
{
"technicalImpact": "partial"
}
],
"role": "CISA Coordinator",
"timestamp": "2025-06-16T14:59:52.657688Z",
"version": "2.0.3"
}
}
]
},
"published": "2025-06-16T12:15:18.737",
"references": [
{
"source": "security@otrs.com",
"url": "https://otrs.com/release-notes/otrs-security-advisory-2025-06/"
}
],
"sourceIdentifier": "security@otrs.com",
"vulnStatus": "Deferred",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-184"
}
],
"source": "security@otrs.com",
"type": "Secondary"
}
]
}
},
"redhat_vex": {
"current_release_date": "2025-06-18T12:19:33+00:00",
"cve": "CVE-2025-24388",
"id": "CVE-2025-24388",
"initial_release_date": "2025-06-16T07:00:00+00:00",
"product_status:known_not_affected": "1",
"source": "Red Hat CSAF VEX",
"status": "final",
"title": "Unsafe handling of AJAX calls",
"url": "https://security.access.redhat.com/data/csaf/v2/vex/2025/cve-2025-24388.json",
"version": "3"
},
"vulnrichment": {
"containers": {
"adp": [
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2025-24388",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "no"
},
{
"Technical Impact": "partial"
}
],
"role": "CISA Coordinator",
"timestamp": "2025-06-16T14:59:52.657688Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2025-06-16T15:00:58.816Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"defaultStatus": "affected",
"modules": [
"Admin Interface",
"Agent Interface (versions before OTRS 8)"
],
"product": "OTRS",
"vendor": "OTRS AG",
"versions": [
{
"status": "affected",
"version": "7.0.x"
},
{
"status": "affected",
"version": "8.0.x"
},
{
"status": "affected",
"version": "2023.x"
},
{
"status": "affected",
"version": "2024.x"
},
{
"lessThanOrEqual": "2025.5.1",
"status": "affected",
"version": "2025.x",
"versionType": "Patch"
}
]
},
{
"defaultStatus": "affected",
"modules": [
"Admin Interface",
"Agent Interface"
],
"product": "((OTRS)) Community Edition",
"vendor": "OTRS AG",
"versions": [
{
"status": "affected",
"version": "6.0.x"
}
]
}
],
"datePublic": "2025-06-16T07:00:00.000Z",
"descriptions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.\u003cp\u003e\u003c/p\u003e\u003cdiv\u003e\u003c/div\u003e\u003cdiv\u003e\u003c/div\u003e\u003cp\u003eThis issue affects: \u003c/p\u003e\u003cul\u003e\u003cli\u003eOTRS 7.0.X\u003cbr\u003e\u003c/li\u003e\u003cli\u003eOTRS 8.0.X\u003c/li\u003e\u003cli\u003eOTRS 2023.X\u003c/li\u003e\u003cli\u003eOTRS 2024.X\u003c/li\u003e\u003cli\u003eOTRS 2025.X\u003cbr\u003e\u003c/li\u003e\u003cli\u003e((OTRS)) Community Edition: 6.0.x\u003cbr\u003e\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003eProducts based on the ((OTRS)) Community Edition also very likely to be affected\u003c/div\u003e\u003cp\u003e\u003c/p\u003e"
}
],
"value": "A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.\n\nThis issue affects: \n\n * OTRS 7.0.X\n\n * OTRS 8.0.X\n * OTRS 2023.X\n * OTRS 2024.X\n * OTRS 2025.X\n\n * ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected"
}
],
"impacts": [
{
"capecId": "CAPEC-137",
"descriptions": [
{
"lang": "en",
"value": "CAPEC-137 Parameter Injection"
}
]
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "LOW",
"baseScore": 3.8,
"baseSeverity": "LOW",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "HIGH",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L",
"version": "3.1"
},
"format": "CVSS",
"scenarios": [
{
"lang": "en",
"value": "GENERAL"
}
]
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-184",
"description": "CWE-184 Incomplete List of Disallowed Inputs",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2025-06-16T11:29:20.295Z",
"orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"shortName": "OTRS"
},
"references": [
{
"url": "https://otrs.com/release-notes/otrs-security-advisory-2025-06/"
}
],
"solutions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "Update to OTRS 2025.5.2. or later. Please note that there will be no OTRS 7 patches and that impact for OTRS 7 and prior is higher."
}
],
"value": "Update to OTRS 2025.5.2. or later. Please note that there will be no OTRS 7 patches and that impact for OTRS 7 and prior is higher."
}
],
"source": {
"advisory": "OSA-2025-06",
"defect": [
"Issue#3738"
],
"discovery": "USER"
},
"title": "Unsafe handling of AJAX calls",
"x_generator": {
"engine": "Vulnogram 0.1.0-dev"
}
}
},
"cveMetadata": {
"assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"assignerShortName": "OTRS",
"cveId": "CVE-2025-24388",
"datePublished": "2025-06-16T11:29:20.295Z",
"dateReserved": "2025-01-21T09:09:58.720Z",
"dateUpdated": "2025-06-16T15:01:06.130Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.1"
}
}
}
Loading…
Loading…
Drag nodes to arrange them. Double-click a related vulnerability to open it, or a source to visit its link. The Physics button on the left tunes the layout and the simulation; the legend at the bottom left hides or shows nodes by kind and by sighting type.
Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Vulnerability timeline
Sightings and recorded dates, grouped by day · UTC
Loading timeline…
Loading…
Loading…
The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
Loading…
Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.