CVE-2017-16854 (GCVE-0-2017-16854)
Vulnerability from cvelistv5 – Published: 2017-12-08 17:00 – Updated: 2024-08-05 20:35
VLAI
EPSS
VEX
Summary
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Severity
6.5 (Medium)
CWE
- n/a
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://lists.debian.org/debian-lts-announce/2017… | mailing-listx_refsource_MLIST |
| https://www.debian.org/security/2017/dsa-4066 | vendor-advisoryx_refsource_DEBIAN |
| https://www.otrs.com/security-advisory-2017-08-se… | x_refsource_CONFIRM |
Date Public
2017-12-08 00:00
{
"containers": {
"adp": [
{
"providerMetadata": {
"dateUpdated": "2024-08-05T20:35:21.223Z",
"orgId": "af854a3a-2127-422b-91ae-364da2661108",
"shortName": "CVE"
},
"references": [
{
"name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
"tags": [
"mailing-list",
"x_refsource_MLIST",
"x_transferred"
],
"url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
},
{
"name": "DSA-4066",
"tags": [
"vendor-advisory",
"x_refsource_DEBIAN",
"x_transferred"
],
"url": "https://www.debian.org/security/2017/dsa-4066"
},
{
"tags": [
"x_refsource_CONFIRM",
"x_transferred"
],
"url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
}
],
"title": "CVE Program Container"
}
],
"cna": {
"affected": [
{
"product": "n/a",
"vendor": "n/a",
"versions": [
{
"status": "affected",
"version": "n/a"
}
]
}
],
"datePublic": "2017-12-08T00:00:00.000Z",
"descriptions": [
{
"lang": "en",
"value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."
}
],
"problemTypes": [
{
"descriptions": [
{
"description": "n/a",
"lang": "en",
"type": "text"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2018-02-02T10:57:01.000Z",
"orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
"shortName": "mitre"
},
"references": [
{
"name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
"tags": [
"mailing-list",
"x_refsource_MLIST"
],
"url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
},
{
"name": "DSA-4066",
"tags": [
"vendor-advisory",
"x_refsource_DEBIAN"
],
"url": "https://www.debian.org/security/2017/dsa-4066"
},
{
"tags": [
"x_refsource_CONFIRM"
],
"url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
}
],
"x_legacyV4Record": {
"CVE_data_meta": {
"ASSIGNER": "cve@mitre.org",
"ID": "CVE-2017-16854",
"STATE": "PUBLIC"
},
"affects": {
"vendor": {
"vendor_data": [
{
"product": {
"product_data": [
{
"product_name": "n/a",
"version": {
"version_data": [
{
"version_value": "n/a"
}
]
}
}
]
},
"vendor_name": "n/a"
}
]
}
},
"data_format": "MITRE",
"data_type": "CVE",
"data_version": "4.0",
"description": {
"description_data": [
{
"lang": "eng",
"value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."
}
]
},
"problemtype": {
"problemtype_data": [
{
"description": [
{
"lang": "eng",
"value": "n/a"
}
]
}
]
},
"references": {
"reference_data": [
{
"name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
"refsource": "MLIST",
"url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
},
{
"name": "DSA-4066",
"refsource": "DEBIAN",
"url": "https://www.debian.org/security/2017/dsa-4066"
},
{
"name": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/",
"refsource": "CONFIRM",
"url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
}
]
}
}
}
},
"cveMetadata": {
"assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
"assignerShortName": "mitre",
"cveId": "CVE-2017-16854",
"datePublished": "2017-12-08T17:00:00.000Z",
"dateReserved": "2017-11-16T00:00:00.000Z",
"dateUpdated": "2024-08-05T20:35:21.223Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.1",
"vulnerability-lookup:meta": {
"epss": {
"cve": "CVE-2017-16854",
"date": "2026-09-22",
"epss": "0.0149",
"percentile": "0.7296"
},
"nvd": {
"cve": {
"configurations": [
{
"nodes": [
{
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"matchCriteriaId": "991EB652-4321-40E7-80C1-5D1B5A3DC7EC",
"versionEndIncluding": "3.3.20",
"versionStartIncluding": "3.3.0",
"vulnerable": true
},
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"matchCriteriaId": "0D6558F1-B580-4119-BF84-73972353FC23",
"versionEndIncluding": "4.0.26",
"versionStartExcluding": "4.0.0",
"vulnerable": true
},
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"matchCriteriaId": "D4BF1881-7552-47E4-B8F5-64D83BDC8311",
"versionEndIncluding": "5.0.24",
"versionStartIncluding": "5.0.0",
"vulnerable": true
},
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"matchCriteriaId": "9702AE18-7F8E-4B92-9D94-DFB63B3714BE",
"versionEndIncluding": "6.0.1",
"versionStartIncluding": "6.0.0",
"vulnerable": true
}
],
"negate": false,
"operator": "OR"
}
]
},
{
"nodes": [
{
"cpeMatch": [
{
"criteria": "cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*",
"matchCriteriaId": "16F59A04-14CF-49E2-9973-645477EA09DA",
"vulnerable": true
},
{
"criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
"matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43",
"vulnerable": true
},
{
"criteria": "cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*",
"matchCriteriaId": "DEECE5FC-CACF-4496-A3E7-164736409252",
"vulnerable": true
}
],
"negate": false,
"operator": "OR"
}
]
}
],
"cveTags": [],
"descriptions": [
{
"lang": "en",
"value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."
},
{
"lang": "es",
"value": "En Open Ticket Request System (OTRS) hasta la versi\u00f3n 3.3.20; en las versiones 4 hasta la 4.0.26; en las versiones 5 hasta la 5.0.24 y en las versiones 6 hasta la 6.0.1, un atacante que ha iniciado sesi\u00f3n como cliente puede emplear el formulario de b\u00fasqueda de tickets para revelar informaci\u00f3n interna de art\u00edculos de sus tickets de cliente."
}
],
"id": "CVE-2017-16854",
"lastModified": "2026-05-13T00:24:29.033",
"metrics": {
"cvssMetricV2": [
{
"acInsufInfo": false,
"baseSeverity": "MEDIUM",
"cvssData": {
"accessComplexity": "LOW",
"accessVector": "NETWORK",
"authentication": "SINGLE",
"availabilityImpact": "NONE",
"baseScore": 4.0,
"confidentialityImpact": "PARTIAL",
"integrityImpact": "NONE",
"vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
"version": "2.0"
},
"exploitabilityScore": 8.0,
"impactScore": 2.9,
"obtainAllPrivilege": false,
"obtainOtherPrivilege": false,
"obtainUserPrivilege": false,
"source": "nvd@nist.gov",
"type": "Primary",
"userInteractionRequired": false
}
],
"cvssMetricV30": [
{
"cvssData": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 6.5,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "HIGH",
"integrityImpact": "NONE",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N",
"version": "3.0"
},
"exploitabilityScore": 2.8,
"impactScore": 3.6,
"source": "nvd@nist.gov",
"type": "Primary"
}
]
},
"published": "2017-12-08T17:29:00.193",
"references": [
{
"source": "cve@mitre.org",
"tags": [
"Mailing List",
"Third Party Advisory"
],
"url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
},
{
"source": "cve@mitre.org",
"tags": [
"Third Party Advisory"
],
"url": "https://www.debian.org/security/2017/dsa-4066"
},
{
"source": "cve@mitre.org",
"tags": [
"Broken Link"
],
"url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Mailing List",
"Third Party Advisory"
],
"url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Third Party Advisory"
],
"url": "https://www.debian.org/security/2017/dsa-4066"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Broken Link"
],
"url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
}
],
"sourceIdentifier": "cve@mitre.org",
"vulnStatus": "Modified",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-200"
}
],
"source": "nvd@nist.gov",
"type": "Primary"
}
]
}
}
}
}
Loading…
Loading…
Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Loading…
The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
Loading…
Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.
Loading…