Vulnerability-Lookup

CNVD-2017-37624

Vulnerability from cnvd - Published: 2017-12-20

Title

Open Ticket Request System信息泄露漏洞

Description

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 Open Ticket Request System（OTRS）中存在信息泄露漏洞。攻击者可利用该漏洞使用票据查询表格，获取有关客户票据的内部文章信息。

Severity

中

Patch Name

Open Ticket Request System信息泄露漏洞的补丁

Patch Description

Formal description

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/

Reference

https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/

Impacted products

Name
['Open Ticket Request System Open Ticket Request System 5(<5.0.24)', 'Open Ticket Request System Open Ticket Request System 4(<4.0.26)', 'Open Ticket Request System Open Ticket Request System 3.3.20', 'Open Ticket Request System Open Ticket Request System 6(<6.0.1)']

Show details on source website

JSON

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{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2017-16854",
      "cveUrl": "http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-16854"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOpen Ticket Request System\uff08OTRS\uff09\u4e2d\u5b58\u5728\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u4f7f\u7528\u7968\u636e\u67e5\u8be2\u8868\u683c\uff0c\u83b7\u53d6\u6709\u5173\u5ba2\u6237\u7968\u636e\u7684\u5185\u90e8\u6587\u7ae0\u4fe1\u606f\u3002",
  "discovererName": "medDV and Christian Mazzotta",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2017-37624",
  "openTime": "2017-12-20",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOpen Ticket Request System\uff08OTRS\uff09\u4e2d\u5b58\u5728\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u4f7f\u7528\u7968\u636e\u67e5\u8be2\u8868\u683c\uff0c\u83b7\u53d6\u6709\u5173\u5ba2\u6237\u7968\u636e\u7684\u5185\u90e8\u6587\u7ae0\u4fe1\u606f\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "Open Ticket Request System Open Ticket Request System 5(\u003c5.0.24)",
      "Open Ticket Request System Open Ticket Request System 4(\u003c4.0.26)",
      "Open Ticket Request System Open Ticket Request System 3.3.20",
      "Open Ticket Request System Open Ticket Request System 6(\u003c6.0.1)"
    ]
  },
  "referenceLink": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/",
  "serverity": "\u4e2d",
  "submitTime": "2017-12-18",
  "title": "Open Ticket Request System\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e"
}

CVE-2017-16854 (GCVE-0-2017-16854)

Vulnerability from cvelistv5 – Published: 2017-12-08 17:00 – Updated: 2024-08-05 20:35

Summary

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Severity

No CVSS data available.

CWE

Assigner

mitre

References

3 references

URL	Tags
https://lists.debian.org/debian-lts-announce/2017…	mailing-listx_refsource_MLIST
https://www.debian.org/security/2017/dsa-4066	vendor-advisoryx_refsource_DEBIAN
https://www.otrs.com/security-advisory-2017-08-se…	x_refsource_CONFIRM

Date Public

2017-12-08 00:00

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-05T20:35:21.223Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_refsource_MLIST",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
          },
          {
            "name": "DSA-4066",
            "tags": [
              "vendor-advisory",
              "x_refsource_DEBIAN",
              "x_transferred"
            ],
            "url": "https://www.debian.org/security/2017/dsa-4066"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "datePublic": "2017-12-08T00:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2018-02-02T10:57:01.000Z",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
          "tags": [
            "mailing-list",
            "x_refsource_MLIST"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
        },
        {
          "name": "DSA-4066",
          "tags": [
            "vendor-advisory",
            "x_refsource_DEBIAN"
          ],
          "url": "https://www.debian.org/security/2017/dsa-4066"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
        }
      ],
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2017-16854",
          "STATE": "PUBLIC"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "n/a",
                      "version": {
                        "version_data": [
                          {
                            "version_value": "n/a"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "n/a"
              }
            ]
          }
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "n/a"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
              "refsource": "MLIST",
              "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
            },
            {
              "name": "DSA-4066",
              "refsource": "DEBIAN",
              "url": "https://www.debian.org/security/2017/dsa-4066"
            },
            {
              "name": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/",
              "refsource": "CONFIRM",
              "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"
            }
          ]
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2017-16854",
    "datePublished": "2017-12-08T17:00:00.000Z",
    "dateReserved": "2017-11-16T00:00:00.000Z",
    "dateUpdated": "2024-08-05T20:35:21.223Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

Action not permitted

CNVD-2017-37624

CVE-2017-16854 (GCVE-0-2017-16854)

Tags

Sightings

Nomenclature