CVE-2017-16921 (GCVE-0-2017-16921)
Vulnerability from cvelistv5 – Published: 2017-12-08 15:00 – Updated: 2024-08-05 20:35
VLAI
EPSS
VEX
Summary
In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.
Severity
8.8 (High)
CWE
- n/a
Assigner
References
5 references
| URL | Tags |
|---|---|
| https://www.otrs.com/security-advisory-2017-09-se… | x_refsource_CONFIRM |
| https://lists.debian.org/debian-lts-announce/2017… | mailing-listx_refsource_MLIST |
| https://www.exploit-db.com/exploits/43853/ | exploitx_refsource_EXPLOIT-DB |
| https://www.debian.org/security/2017/dsa-4066 | vendor-advisoryx_refsource_DEBIAN |
| http://packetstormsecurity.com/files/162295/OTRS-… | x_refsource_MISC |
Date Public
2017-12-08 00:00
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"criteria": "cpe:2.3:a:otrs:otrs:6.0.0:beta5:*:*:*:*:*:*",
"matchCriteriaId": "3E6EDA86-F295-4DB6-83D7-A54886F39F25",
"vulnerable": true
},
{
"criteria": "cpe:2.3:a:otrs:otrs:6.0.0:rc1:*:*:*:*:*:*",
"matchCriteriaId": "5E4F8D76-ADD7-41F6-816F-43CED6AFB061",
"vulnerable": true
},
{
"criteria": "cpe:2.3:a:otrs:otrs:6.0.1:*:*:*:*:*:*:*",
"matchCriteriaId": "2491453A-3458-4D07-94A0-80A1AB8AF0DC",
"vulnerable": true
}
],
"negate": false,
"operator": "OR"
}
]
},
{
"nodes": [
{
"cpeMatch": [
{
"criteria": "cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*",
"matchCriteriaId": "16F59A04-14CF-49E2-9973-645477EA09DA",
"vulnerable": true
},
{
"criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
"matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43",
"vulnerable": true
},
{
"criteria": "cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*",
"matchCriteriaId": "DEECE5FC-CACF-4496-A3E7-164736409252",
"vulnerable": true
}
],
"negate": false,
"operator": "OR"
}
]
}
],
"cveTags": [],
"descriptions": [
{
"lang": "en",
"value": "In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user."
},
{
"lang": "es",
"value": "En OTRS en versiones 6.0.x hasta e incluyendo 6.0.1; OTRS 5.0.x hasta e incluyendo 5.0.24 y OTRS 4.0.x hasta e incluyendo 4.0.26, un atacante que haya iniciado sesi\u00f3n en OTRS como agente puede manipular los par\u00e1metros de formulario (relacionados con PGP) y ejecutar comandos shell arbitrarios con los permisos del usuario OTRS o del servidor web."
}
],
"id": "CVE-2017-16921",
"lastModified": "2026-05-13T00:24:29.033",
"metrics": {
"cvssMetricV2": [
{
"acInsufInfo": false,
"baseSeverity": "HIGH",
"cvssData": {
"accessComplexity": "LOW",
"accessVector": "NETWORK",
"authentication": "SINGLE",
"availabilityImpact": "COMPLETE",
"baseScore": 9.0,
"confidentialityImpact": "COMPLETE",
"integrityImpact": "COMPLETE",
"vectorString": "AV:N/AC:L/Au:S/C:C/I:C/A:C",
"version": "2.0"
},
"exploitabilityScore": 8.0,
"impactScore": 10.0,
"obtainAllPrivilege": false,
"obtainOtherPrivilege": false,
"obtainUserPrivilege": false,
"source": "nvd@nist.gov",
"type": "Primary",
"userInteractionRequired": false
}
],
"cvssMetricV30": [
{
"cvssData": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "HIGH",
"baseScore": 8.8,
"baseSeverity": "HIGH",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H",
"version": "3.0"
},
"exploitabilityScore": 2.8,
"impactScore": 5.9,
"source": "nvd@nist.gov",
"type": "Primary"
}
]
},
"published": "2017-12-08T15:29:00.323",
"references": [
{
"source": "cve@mitre.org",
"url": "http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html"
},
{
"source": "cve@mitre.org",
"tags": [
"Mailing List",
"Third Party Advisory"
],
"url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
},
{
"source": "cve@mitre.org",
"tags": [
"Mailing List",
"Third Party Advisory"
],
"url": "https://www.debian.org/security/2017/dsa-4066"
},
{
"source": "cve@mitre.org",
"tags": [
"Exploit",
"Third Party Advisory",
"VDB Entry"
],
"url": "https://www.exploit-db.com/exploits/43853/"
},
{
"source": "cve@mitre.org",
"tags": [
"Issue Tracking",
"Patch",
"Vendor Advisory"
],
"url": "https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"url": "http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Mailing List",
"Third Party Advisory"
],
"url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Mailing List",
"Third Party Advisory"
],
"url": "https://www.debian.org/security/2017/dsa-4066"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Exploit",
"Third Party Advisory",
"VDB Entry"
],
"url": "https://www.exploit-db.com/exploits/43853/"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Issue Tracking",
"Patch",
"Vendor Advisory"
],
"url": "https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/"
}
],
"sourceIdentifier": "cve@mitre.org",
"vulnStatus": "Modified",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-78"
}
],
"source": "nvd@nist.gov",
"type": "Primary"
}
]
}
}
}
}
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Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
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Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.
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