Vulnerability-Lookup

GHSA-VCJF-J3R2-F6PP

Vulnerability from github – Published: 2022-05-24 17:30 – Updated: 2022-05-24 17:30

Details

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

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{
  "affected": [],
  "aliases": [
    "CVE-2020-1777"
  ],
  "database_specific": {
    "cwe_ids": [
      "CWE-200"
    ],
    "github_reviewed": false,
    "github_reviewed_at": null,
    "nvd_published_at": "2020-10-15T19:15:00Z",
    "severity": "MODERATE"
  },
  "details": "Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.",
  "id": "GHSA-vcjf-j3r2-f6pp",
  "modified": "2022-05-24T17:30:44Z",
  "published": "2022-05-24T17:30:44Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2020-1777"
    },
    {
      "type": "WEB",
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15"
    }
  ],
  "schema_version": "1.4.0",
  "severity": []
}

CVE-2020-1777 (GCVE-0-2020-1777)

Vulnerability from cvelistv5 – Published: 2020-10-15 18:52 – Updated: 2024-09-17 01:16

Title

Agent names disclosed in chat feature

Summary

Severity

4.3 (Medium)


                        
                          CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N

CWE

CWE-200 - Information Exposure

Assigner

OTRS

References

1 reference

URL	Tags
https://otrs.com/release-notes/otrs-security-advi…	x_refsource_CONFIRM

Impacted products

1 product

Vendor	Product	Version
OTRS AG	OTRS	Affected: 7.0.x , ≤ 7.0.21 (custom) Affected: 8.0.x , ≤ 8.0.6 (custom)

Date Public

2020-10-12 00:00

Credits

László Gyaraki

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JSON

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    "adp": [
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        "providerMetadata": {
          "dateUpdated": "2024-08-04T06:46:30.899Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
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        "references": [
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
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          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
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              "status": "affected",
              "version": "7.0.x",
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            },
            {
              "lessThanOrEqual": "8.0.6",
              "status": "affected",
              "version": "8.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "value": "L\u00e1szl\u00f3 Gyaraki"
        }
      ],
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          "lang": "en",
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        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.3,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "NONE",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
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      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Upgrade to OTRS 7.0.22, OTRS 8.0.7"
        }
      ],
      "source": {
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        "defect": [
          "2020052942000321"
        ],
        "discovery": "INTERNAL"
      },
      "title": "Agent names disclosed in chat feature",
      "x_generator": {
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      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "security@otrs.com",
          "DATE_PUBLIC": "2020-10-12T00:00:00.000Z",
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          "TITLE": "Agent names disclosed in chat feature"
        },
        "affects": {
          "vendor": {
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                            "version_name": "7.0.x",
                            "version_value": "7.0.21"
                          },
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                            "version_name": "8.0.x",
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                "vendor_name": "OTRS AG"
              }
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        },
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            "lang": "eng",
            "value": "L\u00e1szl\u00f3 Gyaraki"
          }
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            "value": "Upgrade to OTRS 7.0.22, OTRS 8.0.7"
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    "datePublished": "2020-10-15T18:52:13.636Z",
    "dateReserved": "2019-11-29T00:00:00.000Z",
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    "state": "PUBLISHED"
  },
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  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

Action not permitted

GHSA-VCJF-J3R2-F6PP

CVE-2020-1777 (GCVE-0-2020-1777)

Tags

Sightings

Nomenclature