FKIE_CVE-2026-40591

Vulnerability from fkie_nvd - Published: 2026-04-21 17:16 - Updated: 2026-06-17 10:45
Severity
7.1 (High) - CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability.
References
security-advisories@github.comhttps://github.com/freescout-help-desk/freescout/commit/83eea1ca47d97c6cdc90c501734bc2579b014a34
security-advisories@github.comhttps://github.com/freescout-help-desk/freescout/releases/tag/1.8.214
security-advisories@github.comhttps://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-mmhv-x6jp
134c704f-9b21-4f2e-91b3-4a467353bcc0https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-mmhv-x6jp
Impacted products
Vendor Product Version
To clipboard 

{
  "affected": [
    {
      "affectedData": [
        {
          "product": "freescout",
          "vendor": "freescout-help-desk",
          "versions": [
            {
              "status": "affected",
              "version": "\u003c 1.8.214"
            }
          ]
        }
      ],
      "source": "security-advisories@github.com"
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability."
    }
  ],
  "id": "CVE-2026-40591",
  "lastModified": "2026-06-17T10:45:29.997",
  "metrics": {
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 7.1,
          "baseSeverity": "HIGH",
          "confidentialityImpact": "LOW",
          "integrityImpact": "HIGH",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N",
          "version": "3.1"
        },
        "exploitabilityScore": 2.8,
        "impactScore": 4.2,
        "source": "security-advisories@github.com",
        "type": "Secondary"
      }
    ],
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2026-40591",
          "options": [
            {
              "exploitation": "poc"
            },
            {
              "automatable": "no"
            },
            {
              "technicalImpact": "partial"
            }
          ],
          "role": "CISA Coordinator",
          "timestamp": "2026-04-21T17:46:34.226416Z",
          "version": "2.0.3"
        }
      }
    ]
  },
  "published": "2026-04-21T17:16:56.940",
  "references": [
    {
      "source": "security-advisories@github.com",
      "url": "https://github.com/freescout-help-desk/freescout/commit/83eea1ca47d97c6cdc90c501734bc2579b014a34"
    },
    {
      "source": "security-advisories@github.com",
      "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.214"
    },
    {
      "source": "security-advisories@github.com",
      "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-mmhv-x6jp"
    },
    {
      "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
      "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-mmhv-x6jp"
    }
  ],
  "sourceIdentifier": "security-advisories@github.com",
  "vulnStatus": "Deferred",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-639"
        }
      ],
      "source": "security-advisories@github.com",
      "type": "Secondary"
    }
  ]
}



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