FKIE_CVE-2025-58163

Vulnerability from fkie_nvd - Published: 2025-09-03 02:15 - Updated: 2026-10-19 17:10
Severity
8.8 (High) - CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186.
References
security-advisories@github.comhttps://github.com/freescout-help-desk/freescout/commit/e2de65f3f32f825b4ec5558643ed81438c9a6bc6Patch
security-advisories@github.comhttps://github.com/freescout-help-desk/freescout/releases/tag/1.8.186Release Notes
security-advisories@github.comhttps://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j94w-q9gj-c37gExploit, Vendor Advisory
Impacted products
Vendor Product Version
freescout freescout *
To clipboard 

{
  "affected": [
    {
      "affectedData": [
        {
          "product": "freescout",
          "vendor": "freescout-help-desk",
          "versions": [
            {
              "status": "affected",
              "version": "\u003c 1.8.186"
            }
          ]
        }
      ],
      "source": "security-advisories@github.com"
    }
  ],
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "B6BD4808-7992-4D90-BC51-8C41F0910EE1",
              "versionEndExcluding": "1.8.186",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "FreeScout is a free help desk and shared inbox built with PHP\u0027s Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application\u0027s APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel\u0027s built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186."
    },
    {
      "lang": "es",
      "value": "FreeScout es una mesa de ayuda gratuita y una bandeja de entrada compartida construida con el framework Laravel de PHP. Las versiones 1.8.185 y anteriores contienen una vulnerabilidad de deserializaci\u00f3n de datos no confiables que permite a atacantes autenticados con conocimiento de la APP_KEY de la aplicaci\u00f3n lograr la ejecuci\u00f3n remota de c\u00f3digo. La vulnerabilidad se explota a trav\u00e9s del endpoint, p. ej.: \u0027/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}\u0027 donde los par\u00e1metros \u0027customer_id\u0027 y \u0027timestamp\u0027 se procesan a trav\u00e9s de la funci\u00f3n decrypt en \u0027app/Helper.php\u0027 sin la validaci\u00f3n adecuada. El c\u00f3digo descifra utilizando las funciones de cifrado integradas de Laravel, que posteriormente deserializan la carga \u00fatil descifrada sin sanitizaci\u00f3n, permitiendo a los atacantes crear objetos PHP serializados maliciosos utilizando clases para desencadenar la ejecuci\u00f3n arbitraria de comandos. Esto se corrige en la versi\u00f3n 1.8.186."
    }
  ],
  "id": "CVE-2025-58163",
  "lastModified": "2026-10-19T17:10:00.173",
  "metrics": {
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "HIGH",
          "baseScore": 8.8,
          "baseSeverity": "HIGH",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "HIGH",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H",
          "version": "3.1"
        },
        "exploitabilityScore": 2.8,
        "impactScore": 5.9,
        "source": "nvd@nist.gov",
        "type": "Primary"
      }
    ],
    "cvssMetricV40": [
      {
        "cvssData": {
          "Automatable": "NOT_DEFINED",
          "Recovery": "NOT_DEFINED",
          "Safety": "NOT_DEFINED",
          "attackComplexity": "LOW",
          "attackRequirements": "NONE",
          "attackVector": "NETWORK",
          "availabilityRequirement": "NOT_DEFINED",
          "baseScore": 8.6,
          "baseSeverity": "HIGH",
          "confidentialityRequirement": "NOT_DEFINED",
          "exploitMaturity": "NOT_DEFINED",
          "integrityRequirement": "NOT_DEFINED",
          "modifiedAttackComplexity": "NOT_DEFINED",
          "modifiedAttackRequirements": "NOT_DEFINED",
          "modifiedAttackVector": "NOT_DEFINED",
          "modifiedPrivilegesRequired": "NOT_DEFINED",
          "modifiedSubAvailabilityImpact": "NOT_DEFINED",
          "modifiedSubConfidentialityImpact": "NOT_DEFINED",
          "modifiedSubIntegrityImpact": "NOT_DEFINED",
          "modifiedUserInteraction": "NOT_DEFINED",
          "modifiedVulnAvailabilityImpact": "NOT_DEFINED",
          "modifiedVulnConfidentialityImpact": "NOT_DEFINED",
          "modifiedVulnIntegrityImpact": "NOT_DEFINED",
          "privilegesRequired": "HIGH",
          "providerUrgency": "NOT_DEFINED",
          "subAvailabilityImpact": "NONE",
          "subConfidentialityImpact": "NONE",
          "subIntegrityImpact": "NONE",
          "userInteraction": "NONE",
          "valueDensity": "NOT_DEFINED",
          "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X",
          "version": "4.0",
          "vulnAvailabilityImpact": "HIGH",
          "vulnConfidentialityImpact": "HIGH",
          "vulnIntegrityImpact": "HIGH",
          "vulnerabilityResponseEffort": "NOT_DEFINED"
        },
        "source": "security-advisories@github.com",
        "type": "Secondary"
      }
    ],
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2025-58163",
          "options": [
            {
              "exploitation": "none"
            },
            {
              "automatable": "no"
            },
            {
              "technicalImpact": "total"
            }
          ],
          "role": "CISA Coordinator",
          "timestamp": "2025-09-03T13:47:20.330208Z",
          "version": "2.0.3"
        }
      }
    ]
  },
  "published": "2025-09-03T02:15:37.193",
  "references": [
    {
      "source": "security-advisories@github.com",
      "tags": [
        "Patch"
      ],
      "url": "https://github.com/freescout-help-desk/freescout/commit/e2de65f3f32f825b4ec5558643ed81438c9a6bc6"
    },
    {
      "source": "security-advisories@github.com",
      "tags": [
        "Release Notes"
      ],
      "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.186"
    },
    {
      "source": "security-advisories@github.com",
      "tags": [
        "Exploit",
        "Vendor Advisory"
      ],
      "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j94w-q9gj-c37g"
    }
  ],
  "sourceIdentifier": "security-advisories@github.com",
  "vulnStatus": "Analyzed",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-502"
        }
      ],
      "source": "security-advisories@github.com",
      "type": "Secondary"
    }
  ]
}



Log in or create an account to share your comment.




Tags
Taxonomy of the tags.




Drag nodes to arrange them. Double-click a related vulnerability to open it, or a source to visit its link. The Physics button on the left tunes the layout and the simulation; the legend at the bottom left hides or shows nodes by kind and by sighting type.

Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.

Sightings

Author Source Type Date Other

Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Vulnerability timeline

Sightings and recorded dates, grouped by day · UTC

JSON

Loading timeline…




    Related by attack behaviour

    Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.