FKIE_CVE-2020-1777

Vulnerability from fkie_nvd - Published: 2020-10-15 19:15 - Updated: 2024-11-21 05:11
Severity
4.3 (Medium) - CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
5.3 (Medium) - CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Summary
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
References
security@otrs.comhttps://otrs.com/release-notes/otrs-security-advisory-2020-15/Vendor Advisory
af854a3a-2127-422b-91ae-364da2661108https://otrs.com/release-notes/otrs-security-advisory-2020-15/Vendor Advisory
Impacted products
Vendor Product Version
otrs otrs *
otrs otrs *
To clipboard 

{
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "358B64C5-B9E4-4DE6-8309-A5CF1752C039",
              "versionEndIncluding": "7.0.21",
              "versionStartIncluding": "7.0.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "031CA5A5-FE12-4831-A2AB-068978C498A1",
              "versionEndIncluding": "8.0.6",
              "versionStartIncluding": "8.0.0",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions."
    },
    {
      "lang": "es",
      "value": "Los nombres de los agentes que participan en una conversaci\u00f3n de chat se revelan en determinadas partes de la interfaz externa, as\u00ed como en las transcripciones de chat dentro de los tickets, cuando el sistema est\u00e1 configurado para enmascarar los nombres reales de los agentes.\u0026#xa0;Este problema afecta a OTRS;\u0026#xa0;versiones 7.0.21 y anteriores, versiones 8.0.6 y anteriores"
    }
  ],
  "id": "CVE-2020-1777",
  "lastModified": "2024-11-21T05:11:22.173",
  "metrics": {
    "cvssMetricV2": [
      {
        "acInsufInfo": false,
        "baseSeverity": "MEDIUM",
        "cvssData": {
          "accessComplexity": "LOW",
          "accessVector": "NETWORK",
          "authentication": "NONE",
          "availabilityImpact": "NONE",
          "baseScore": 5.0,
          "confidentialityImpact": "PARTIAL",
          "integrityImpact": "NONE",
          "vectorString": "AV:N/AC:L/Au:N/C:P/I:N/A:N",
          "version": "2.0"
        },
        "exploitabilityScore": 10.0,
        "impactScore": 2.9,
        "obtainAllPrivilege": false,
        "obtainOtherPrivilege": false,
        "obtainUserPrivilege": false,
        "source": "nvd@nist.gov",
        "type": "Primary",
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 4.3,
          "baseSeverity": "MEDIUM",
          "confidentialityImpact": "LOW",
          "integrityImpact": "NONE",
          "privilegesRequired": "NONE",
          "scope": "UNCHANGED",
          "userInteraction": "REQUIRED",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N",
          "version": "3.1"
        },
        "exploitabilityScore": 2.8,
        "impactScore": 1.4,
        "source": "security@otrs.com",
        "type": "Secondary"
      },
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 5.3,
          "baseSeverity": "MEDIUM",
          "confidentialityImpact": "LOW",
          "integrityImpact": "NONE",
          "privilegesRequired": "NONE",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N",
          "version": "3.1"
        },
        "exploitabilityScore": 3.9,
        "impactScore": 1.4,
        "source": "nvd@nist.gov",
        "type": "Primary"
      }
    ]
  },
  "published": "2020-10-15T19:15:13.003",
  "references": [
    {
      "source": "security@otrs.com",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"
    }
  ],
  "sourceIdentifier": "security@otrs.com",
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ],
      "source": "security@otrs.com",
      "type": "Secondary"
    },
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ],
      "source": "nvd@nist.gov",
      "type": "Primary"
    }
  ]
}


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