FKIE_CVE-2019-12746

Vulnerability from fkie_nvd - Published: 2019-08-21 14:15 - Updated: 2026-06-17 02:15
Severity
6.5 (Medium) - CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
Summary
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
References
cve@mitre.orghttp://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
cve@mitre.orghttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
cve@mitre.orghttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
cve@mitre.orghttps://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/Patch, Vendor Advisory
cve@mitre.orghttps://lists.debian.org/debian-lts-announce/2019/08/msg00018.htmlMailing List, Third Party Advisory
cve@mitre.orghttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
cve@mitre.orghttps://www.otrs.com/category/release-and-security-notes-en/Release Notes
af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
af854a3a-2127-422b-91ae-364da2661108https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/Patch, Vendor Advisory
af854a3a-2127-422b-91ae-364da2661108https://lists.debian.org/debian-lts-announce/2019/08/msg00018.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
af854a3a-2127-422b-91ae-364da2661108https://www.otrs.com/category/release-and-security-notes-en/Release Notes
Impacted products
Vendor Product Version
otrs otrs *
otrs otrs *
debian debian_linux 8.0
To clipboard 

{
  "affected": [
    {
      "affectedData": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "source": "cve@mitre.org"
    }
  ],
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*",
              "matchCriteriaId": "92CBFC5A-5DBE-40B4-BC25-84E50DBF8799",
              "versionEndIncluding": "5.0.36",
              "versionStartIncluding": "5.0.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*",
              "matchCriteriaId": "7797BAF4-EBCD-49B4-B5BC-E19B6EEE5DF9",
              "versionEndIncluding": "6.0.19",
              "versionStartIncluding": "6.0.0",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    },
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
              "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user."
    },
    {
      "lang": "es",
      "value": "Se descubri\u00f3 un problema en el Open Ticket Request System (OTRS) Community Edition 5.0.x hasta 5.0.36 y 6.0.x hasta 6.0.19. Un usuario que inici\u00f3 sesi\u00f3n en OTRS como agente podr\u00eda revelar sin saberlo su ID de sesi\u00f3n al compartir el enlace de un art\u00edculo de ticket incrustado con terceros. Este identificador puede ser potencialmente abusado para suplantar al usuario del agente."
    }
  ],
  "id": "CVE-2019-12746",
  "lastModified": "2026-06-17T02:15:21.883",
  "metrics": {
    "cvssMetricV2": [
      {
        "acInsufInfo": false,
        "baseSeverity": "MEDIUM",
        "cvssData": {
          "accessComplexity": "MEDIUM",
          "accessVector": "NETWORK",
          "authentication": "NONE",
          "availabilityImpact": "NONE",
          "baseScore": 4.3,
          "confidentialityImpact": "PARTIAL",
          "integrityImpact": "NONE",
          "vectorString": "AV:N/AC:M/Au:N/C:P/I:N/A:N",
          "version": "2.0"
        },
        "exploitabilityScore": 8.6,
        "impactScore": 2.9,
        "obtainAllPrivilege": false,
        "obtainOtherPrivilege": false,
        "obtainUserPrivilege": false,
        "source": "nvd@nist.gov",
        "type": "Primary",
        "userInteractionRequired": true
      }
    ],
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 6.5,
          "baseSeverity": "MEDIUM",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "NONE",
          "privilegesRequired": "NONE",
          "scope": "UNCHANGED",
          "userInteraction": "REQUIRED",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N",
          "version": "3.1"
        },
        "exploitabilityScore": 2.8,
        "impactScore": 3.6,
        "source": "nvd@nist.gov",
        "type": "Primary"
      }
    ]
  },
  "published": "2019-08-21T14:15:10.460",
  "references": [
    {
      "source": "cve@mitre.org",
      "tags": [
        "Broken Link"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Broken Link"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Broken Link"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "url": "https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html"
    },
    {
      "source": "cve@mitre.org",
      "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Release Notes"
      ],
      "url": "https://www.otrs.com/category/release-and-security-notes-en/"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Broken Link"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Broken Link"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Broken Link"
      ],
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "url": "https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Mailing List",
        "Third Party Advisory"
      ],
      "url": "https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Release Notes"
      ],
      "url": "https://www.otrs.com/category/release-and-security-notes-en/"
    }
  ],
  "sourceIdentifier": "cve@mitre.org",
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        }
      ],
      "source": "nvd@nist.gov",
      "type": "Primary"
    }
  ]
}



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