FKIE_CVE-2017-9324

Vulnerability from fkie_nvd - Published: 2017-06-12 06:29 - Updated: 2026-06-17 01:27
Severity
8.8 (High) - CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Summary
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
References
cve@mitre.orghttp://www.debian.org/security/2017/dsa-3876Third Party Advisory
cve@mitre.orghttps://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.htmlMailing List, Third Party Advisory, VDB Entry
cve@mitre.orghttps://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/Vendor Advisory
af854a3a-2127-422b-91ae-364da2661108http://www.debian.org/security/2017/dsa-3876Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.htmlMailing List, Third Party Advisory, VDB Entry
af854a3a-2127-422b-91ae-364da2661108https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/Vendor Advisory
Impacted products
Vendor Product Version
otrs otrs *
otrs otrs *
otrs otrs *
debian debian_linux 8.0
debian debian_linux 9.0
To clipboard 

{
  "affected": [
    {
      "affectedData": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "source": "cve@mitre.org"
    }
  ],
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "ECB8472B-A4C5-4C33-A1F8-F309263EA1E8",
              "versionEndIncluding": "3.3.16",
              "versionStartIncluding": "3.3.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "C4A11EFC-F29E-476B-9F60-D349B8552606",
              "versionEndIncluding": "4.0.23",
              "versionStartIncluding": "4.0.0",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "36B3B7E9-A5DF-45AE-8695-778C62C1C5A9",
              "versionEndIncluding": "5.0.19",
              "versionStartIncluding": "5.0.0",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    },
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
              "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*",
              "matchCriteriaId": "DEECE5FC-CACF-4496-A3E7-164736409252",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end."
    },
    {
      "lang": "es",
      "value": "En Open Ticket Request System (OTRS) versi\u00f3n 3.3.x hasta la versi\u00f3n 3.3.16, versi\u00f3n 4.x hasta 4.0.23 y versi\u00f3n 5.x hasta la versi\u00f3n 5.0.19, un atacante con permiso de agente es capaz de abrir una URL espec\u00edfica en un navegador para alcanzar privilegios administrativos y acceso completo. Despu\u00e9s, todos los ajustes del sistema se pueden leer y cambiar. Las URL en cuesti\u00f3n contienen index.pl?Action=Installer con ;Subaction=Intro o ;Subaction=Start o ;Subaction=System anexado al final."
    }
  ],
  "id": "CVE-2017-9324",
  "lastModified": "2026-06-17T01:27:53.177",
  "metrics": {
    "cvssMetricV2": [
      {
        "acInsufInfo": false,
        "baseSeverity": "MEDIUM",
        "cvssData": {
          "accessComplexity": "LOW",
          "accessVector": "NETWORK",
          "authentication": "SINGLE",
          "availabilityImpact": "PARTIAL",
          "baseScore": 6.5,
          "confidentialityImpact": "PARTIAL",
          "integrityImpact": "PARTIAL",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:P/A:P",
          "version": "2.0"
        },
        "exploitabilityScore": 8.0,
        "impactScore": 6.4,
        "obtainAllPrivilege": false,
        "obtainOtherPrivilege": false,
        "obtainUserPrivilege": false,
        "source": "nvd@nist.gov",
        "type": "Primary",
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV30": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "HIGH",
          "baseScore": 8.8,
          "baseSeverity": "HIGH",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "HIGH",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H",
          "version": "3.0"
        },
        "exploitabilityScore": 2.8,
        "impactScore": 5.9,
        "source": "nvd@nist.gov",
        "type": "Primary"
      }
    ]
  },
  "published": "2017-06-12T06:29:00.477",
  "references": [
    {
      "source": "cve@mitre.org",
      "tags": [
        "Third Party Advisory"
      ],
      "url": "http://www.debian.org/security/2017/dsa-3876"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Mailing List",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Third Party Advisory"
      ],
      "url": "http://www.debian.org/security/2017/dsa-3876"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Mailing List",
        "Third Party Advisory",
        "VDB Entry"
      ],
      "url": "https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"
    }
  ],
  "sourceIdentifier": "cve@mitre.org",
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-269"
        }
      ],
      "source": "nvd@nist.gov",
      "type": "Primary"
    }
  ]
}



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