FKIE_CVE-2014-1694

Vulnerability from fkie_nvd - Published: 2014-02-04 21:55 - Updated: 2026-04-29 01:13
Severity
Summary
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
References
cve@mitre.orghttp://bugs.otrs.org/show_bug.cgi?id=10099
cve@mitre.orghttp://osvdb.org/102632
cve@mitre.orghttp://secunia.com/advisories/56644Vendor Advisory
cve@mitre.orghttp://secunia.com/advisories/56655Vendor Advisory
cve@mitre.orghttp://www.debian.org/security/2014/dsa-2867
cve@mitre.orghttp://www.openwall.com/lists/oss-security/2014/01/29/15
cve@mitre.orghttp://www.openwall.com/lists/oss-security/2014/01/29/7
cve@mitre.orghttps://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7Exploit, Patch
cve@mitre.orghttps://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312Exploit, Patch
cve@mitre.orghttps://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77Exploit, Patch
cve@mitre.orghttps://www.otrs.com/release-notes-otrs-help-desk-3-3-4
cve@mitre.orghttps://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interfacePatch, Vendor Advisory
af854a3a-2127-422b-91ae-364da2661108http://bugs.otrs.org/show_bug.cgi?id=10099
af854a3a-2127-422b-91ae-364da2661108http://osvdb.org/102632
af854a3a-2127-422b-91ae-364da2661108http://secunia.com/advisories/56644Vendor Advisory
af854a3a-2127-422b-91ae-364da2661108http://secunia.com/advisories/56655Vendor Advisory
af854a3a-2127-422b-91ae-364da2661108http://www.debian.org/security/2014/dsa-2867
af854a3a-2127-422b-91ae-364da2661108http://www.openwall.com/lists/oss-security/2014/01/29/15
af854a3a-2127-422b-91ae-364da2661108http://www.openwall.com/lists/oss-security/2014/01/29/7
af854a3a-2127-422b-91ae-364da2661108https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7Exploit, Patch
af854a3a-2127-422b-91ae-364da2661108https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312Exploit, Patch
af854a3a-2127-422b-91ae-364da2661108https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77Exploit, Patch
af854a3a-2127-422b-91ae-364da2661108https://www.otrs.com/release-notes-otrs-help-desk-3-3-4
af854a3a-2127-422b-91ae-364da2661108https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interfacePatch, Vendor Advisory
Impacted products
Vendor Product Version
otrs otrs 3.2.0
otrs otrs 3.2.0
otrs otrs 3.2.0
otrs otrs 3.2.0
otrs otrs 3.2.0
otrs otrs 3.2.0
otrs otrs 3.2.0
otrs otrs 3.2.1
otrs otrs 3.2.2
otrs otrs 3.2.3
otrs otrs 3.2.4
otrs otrs 3.2.5
otrs otrs 3.2.6
otrs otrs 3.2.7
otrs otrs 3.2.8
otrs otrs 3.2.9
otrs otrs 3.2.10
otrs otrs 3.1.0
otrs otrs 3.1.1
otrs otrs 3.1.2
otrs otrs 3.1.3
otrs otrs 3.1.4
otrs otrs 3.1.5
otrs otrs 3.1.6
otrs otrs 3.1.7
otrs otrs 3.1.8
otrs otrs 3.1.9
otrs otrs 3.1.10
otrs otrs 3.1.11
otrs otrs 3.1.13
otrs otrs 3.1.14
otrs otrs 3.1.15
otrs otrs 3.1.16
otrs otrs 3.1.17
otrs otrs 3.1.18
otrs otrs 3.3.0
otrs otrs 3.3.0
otrs otrs 3.3.0
otrs otrs 3.3.0
otrs otrs 3.3.0
otrs otrs 3.3.0
otrs otrs 3.3.0
otrs otrs 3.3.1
otrs otrs 3.3.2
otrs otrs 3.3.3
To clipboard 

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  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets."
    },
    {
      "lang": "es",
      "value": "M\u00faltiples vulnerabilidades de CSRF en (1)  CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm y (4) CustomerTicketZoom.pm en Kernel/Modules/ en Open Ticket Request System (OTRS) 3.1.x anterior a 3.1.19, 3.2.x anterior a 3.2.14 y 3.3.x anterior a 3.3.4 permite a atacantes remotos secuestrar la auntenticaci\u00f3n de usuarios arbitrarios para solicitudes que (5) crean tickets o (6) env\u00edan seguimientos a tickets existentes."
    }
  ],
  "id": "CVE-2014-1694",
  "lastModified": "2026-04-29T01:13:23.040",
  "metrics": {
    "cvssMetricV2": [
      {
        "acInsufInfo": false,
        "baseSeverity": "MEDIUM",
        "cvssData": {
          "accessComplexity": "MEDIUM",
          "accessVector": "NETWORK",
          "authentication": "NONE",
          "availabilityImpact": "PARTIAL",
          "baseScore": 6.8,
          "confidentialityImpact": "PARTIAL",
          "integrityImpact": "PARTIAL",
          "vectorString": "AV:N/AC:M/Au:N/C:P/I:P/A:P",
          "version": "2.0"
        },
        "exploitabilityScore": 8.6,
        "impactScore": 6.4,
        "obtainAllPrivilege": false,
        "obtainOtherPrivilege": false,
        "obtainUserPrivilege": false,
        "source": "nvd@nist.gov",
        "type": "Primary",
        "userInteractionRequired": true
      }
    ]
  },
  "published": "2014-02-04T21:55:05.640",
  "references": [
    {
      "source": "cve@mitre.org",
      "url": "http://bugs.otrs.org/show_bug.cgi?id=10099"
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    {
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      "url": "https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Exploit",
        "Patch"
      ],
      "url": "https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "url": "https://www.otrs.com/release-notes-otrs-help-desk-3-3-4"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "url": "https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface"
    }
  ],
  "sourceIdentifier": "cve@mitre.org",
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-352"
        }
      ],
      "source": "nvd@nist.gov",
      "type": "Primary"
    }
  ]
}


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Tags
Taxonomy of the tags.





Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.

Sightings

Author Source Type Date Other

Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.


Detection rules are retrieved from Rulezet.