FKIE_CVE-2010-4763
Vulnerability from fkie_nvd - Published: 2011-03-18 16:55 - Updated: 2026-06-16 23:25
Severity
Summary
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
References
Impacted products
{
"affected": [
{
"affectedData": [
{
"product": "n/a",
"vendor": "n/a",
"versions": [
{
"status": "affected",
"version": "n/a"
}
]
}
],
"source": "cve@mitre.org"
}
],
"configurations": [
{
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"matchCriteriaId": "B41C77DB-BC99-4C50-BD86-FECB44ACF0A8",
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},
{
"criteria": "cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*",
"matchCriteriaId": "C9D7CBCB-F4B8-4ACC-86C8-E45358F48697",
"vulnerable": true
},
{
"criteria": "cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*",
"matchCriteriaId": "CB4EAE42-96BD-4B25-BFCC-6CFBF08F339C",
"vulnerable": true
},
{
"criteria": "cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*",
"matchCriteriaId": "A07A35A7-55A5-4E78-98F8-38B1F3D4DA72",
"vulnerable": true
},
{
"criteria": "cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:*",
"matchCriteriaId": "73932047-8E00-4720-875A-7D414000F23F",
"vulnerable": true
},
{
"criteria": "cpe:2.3:a:otrs:otrs:2.4.9:*:*:*:*:*:*:*",
"matchCriteriaId": "E9EB62C2-23EF-4B4F-9A68-DD1388E94E13",
"vulnerable": true
}
],
"negate": false,
"operator": "OR"
}
]
}
],
"cveTags": [],
"descriptions": [
{
"lang": "en",
"value": "The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections."
},
{
"lang": "es",
"value": "La configuraci\u00f3n ACL-customer-status Ticket Type en Open Ticket Request System (OTRS) anteriores a v3.0.0-beta1 no restringe las opciones del ticket despu\u00e9s de una recarga de AJAX, lo que permite a usuarios remotos autenticados eludir las restricciones destinadas ACL en las selecciones (1) Status, (2) Service, y (3) Qeue."
}
],
"id": "CVE-2010-4763",
"lastModified": "2026-06-16T23:25:29.993",
"metrics": {
"cvssMetricV2": [
{
"acInsufInfo": false,
"baseSeverity": "MEDIUM",
"cvssData": {
"accessComplexity": "LOW",
"accessVector": "NETWORK",
"authentication": "SINGLE",
"availabilityImpact": "PARTIAL",
"baseScore": 6.5,
"confidentialityImpact": "PARTIAL",
"integrityImpact": "PARTIAL",
"vectorString": "AV:N/AC:L/Au:S/C:P/I:P/A:P",
"version": "2.0"
},
"exploitabilityScore": 8.0,
"impactScore": 6.4,
"obtainAllPrivilege": false,
"obtainOtherPrivilege": false,
"obtainUserPrivilege": false,
"source": "nvd@nist.gov",
"type": "Primary",
"userInteractionRequired": false
}
]
},
"published": "2011-03-18T16:55:01.627",
"references": [
{
"source": "cve@mitre.org",
"tags": [
"Exploit"
],
"url": "http://bugs.otrs.org/show_bug.cgi?id=4399"
},
{
"source": "cve@mitre.org",
"url": "http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Exploit"
],
"url": "http://bugs.otrs.org/show_bug.cgi?id=4399"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"url": "http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807"
}
],
"sourceIdentifier": "cve@mitre.org",
"vulnStatus": "Modified",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-264"
}
],
"source": "nvd@nist.gov",
"type": "Primary"
}
]
}
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Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
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Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.
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