FKIE_CVE-2010-3476

Vulnerability from fkie_nvd - Published: 2010-09-20 22:00 - Updated: 2026-04-29 01:13
Severity
Summary
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
Impacted products
Vendor Product Version
otrs otrs 2.3.1
otrs otrs 2.3.2
otrs otrs 2.3.3
otrs otrs 2.3.4
otrs otrs 2.3.5
otrs otrs 2.4.1
otrs otrs 2.4.2
otrs otrs 2.4.3
otrs otrs 2.4.4
otrs otrs 2.4.5
otrs otrs 2.4.6
otrs otrs 2.4.7

{
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.3.1:*:*:*:*:*:*:*",
              "matchCriteriaId": "55F536B9-11F6-4F3F-9293-25D23F987C9E",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.3.2:*:*:*:*:*:*:*",
              "matchCriteriaId": "CD6DF09D-A8D8-4C77-A4C9-46BD570C2CE1",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.3.3:*:*:*:*:*:*:*",
              "matchCriteriaId": "D7ECE7F6-7A82-420C-A440-522331667B43",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.3.4:*:*:*:*:*:*:*",
              "matchCriteriaId": "6C66917F-135E-464E-916F-FD6B5A701E65",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.3.5:*:*:*:*:*:*:*",
              "matchCriteriaId": "C0002581-086A-4CB7-9408-8FA52BD03D28",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:*",
              "matchCriteriaId": "724A9C40-AE96-4AD5-BEB2-6C496F4C361D",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:*",
              "matchCriteriaId": "8AA5A554-016E-4CFB-A809-991B6902C3FA",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:*",
              "matchCriteriaId": "3821A8EF-ED18-49DD-BF52-DFDD982E35C6",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:*",
              "matchCriteriaId": "B41C77DB-BC99-4C50-BD86-FECB44ACF0A8",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*",
              "matchCriteriaId": "C9D7CBCB-F4B8-4ACC-86C8-E45358F48697",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*",
              "matchCriteriaId": "CB4EAE42-96BD-4B25-BFCC-6CFBF08F339C",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*",
              "matchCriteriaId": "A07A35A7-55A5-4E78-98F8-38B1F3D4DA72",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080."
    },
    {
      "lang": "es",
      "value": "Open Ticket Request System (OTRS) v2.3.x anteriores a v2.3.6 y v2.4.x anteriores a v2.4.8 no controla correctamente la adecuaci\u00f3n de las expresiones regulares de Perl contra los mensajes de correo electr\u00f3nico HTML, lo que permite a atacantes remotos provocar una denegaci\u00f3n de servicio (consumo de CPU) a trav\u00e9s de un mensaje grande, es una vulnerabilidad distinta a CVE-2010-2080."
    }
  ],
  "id": "CVE-2010-3476",
  "lastModified": "2026-04-29T01:13:23.040",
  "metrics": {
    "cvssMetricV2": [
      {
        "acInsufInfo": false,
        "baseSeverity": "MEDIUM",
        "cvssData": {
          "accessComplexity": "LOW",
          "accessVector": "NETWORK",
          "authentication": "NONE",
          "availabilityImpact": "PARTIAL",
          "baseScore": 5.0,
          "confidentialityImpact": "NONE",
          "integrityImpact": "NONE",
          "vectorString": "AV:N/AC:L/Au:N/C:N/I:N/A:P",
          "version": "2.0"
        },
        "exploitabilityScore": 10.0,
        "impactScore": 2.9,
        "obtainAllPrivilege": false,
        "obtainOtherPrivilege": false,
        "obtainUserPrivilege": false,
        "source": "nvd@nist.gov",
        "type": "Primary",
        "userInteractionRequired": false
      }
    ]
  },
  "published": "2010-09-20T22:00:04.673",
  "references": [
    {
      "source": "cve@mitre.org",
      "url": "http://lists.opensuse.org/opensuse-security-announce/2010-12/msg00006.html"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "http://otrs.org/advisory/OSA-2010-02-en/"
    },
    {
      "source": "cve@mitre.org",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "http://secunia.com/advisories/41381"
    },
    {
      "source": "cve@mitre.org",
      "url": "http://security-tracker.debian.org/tracker/CVE-2010-2080"
    },
    {
      "source": "cve@mitre.org",
      "url": "http://www.securityfocus.com/bid/43264"
    },
    {
      "source": "cve@mitre.org",
      "url": "https://exchange.xforce.ibmcloud.com/vulnerabilities/61869"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "url": "http://lists.opensuse.org/opensuse-security-announce/2010-12/msg00006.html"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "http://otrs.org/advisory/OSA-2010-02-en/"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "http://secunia.com/advisories/41381"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "url": "http://security-tracker.debian.org/tracker/CVE-2010-2080"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "url": "http://www.securityfocus.com/bid/43264"
    },
    {
      "source": "af854a3a-2127-422b-91ae-364da2661108",
      "url": "https://exchange.xforce.ibmcloud.com/vulnerabilities/61869"
    }
  ],
  "sourceIdentifier": "cve@mitre.org",
  "vulnStatus": "Modified",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-20"
        }
      ],
      "source": "nvd@nist.gov",
      "type": "Primary"
    }
  ]
}


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