CVE-2026-32752 (GCVE-0-2026-32752)
Vulnerability from cvelistv5 – Published: 2026-03-19 21:21 – Updated: 2026-03-20 18:10
VLAI
EPSS
VEX
Title
FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
Severity
SSVC
Exploitation: none
Automatable: yes
Technical Impact: partial
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2026-03-20 17:02 UTC
CWE
- CWE-284 - Improper Access Control
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/freescout-help-desk/freescout/… | x_refsource_CONFIRM |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
| https://github.com/freescout-help-desk/freescout/… | x_refsource_MISC |
Impacted products
1 product
| Vendor | Product | Version | CPE status | |
|---|---|---|---|---|
| freescout-help-desk | freescout |
Affected:
< 1.8.209
|
guessed |
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Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
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Vulnerability timeline
Sightings and recorded dates, grouped by day · UTC
How durations are calculated
Following the VTEM framework (Black Hat USA 2015), time to patch starts when the vendor or a coordinator was informed, total time to patch at discovery, and disclosure to patch at public disclosure; vendor response time runs from the report to its acknowledgement. Time to exploit and time unpatched start at the earliest discovery or report, falling back to public disclosure. Unpatched time ends at the first recorded patch, or the calculation time when no patch is recorded. Exploitation to patch shows the interval between those two events; a published proof of concept is a public exploit, not exploitation.
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vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
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The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
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The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
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Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.