Vulnerability-Lookup

CVE-2025-24391 (GCVE-0-2025-24391)

Vulnerability from cvelistv5 – Published: 2025-07-14 08:15 – Updated: 2025-07-14 12:58

Title

Possible user enumeration

Summary

A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X

Severity

5.3 (Medium)


                        
                          CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

SSVC

Exploitation: none Automatable: yes Technical Impact: partial

CISA Coordinator · CISA-ADP (v2.0.3)

Decision recorded 2025-07-14 12:57 UTC

CWE

CWE-203 - Observable Discrepancy

Assigner

OTRS CNA under the mitre root

CNA scorecard B 75/100 over 17 records in the last 180 days details

References

1 reference

URL	Tags
https://otrs.com/release-notes/otrs-security-advi…

Impacted products

1 product

Vendor	Product	Version	CPE status
OTRS AG	OTRS	Affected: 7.0.x Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x , ≤ 2025.5.x (Patch)	guessed

Date Public

2025-07-14 07:00

Credits

Special thanks to David Silva for reporting this vulnerability.

Show details on NVD website

JSON

To clipboard

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FKIE_CVE-2025-24391

Vulnerability from fkie_nvd - Published: 2025-07-14 09:15 - Updated: 2026-06-17 08:58

Severity

5.3 (Medium) - CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Summary

References

	URL	Tags
	security@otrs.com	https://otrs.com/release-notes/otrs-security-advisory-2025-07/

Impacted products

	Vendor	Product	Version

JSON

To clipboard

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GHSA-FHJW-QVV3-45M7

Vulnerability from github – Published: 2025-07-14 09:31 – Updated: 2025-07-14 09:31

Details

This issue affects:

OTRS 7.0.X
OTRS 8.0.X
OTRS 2023.X
OTRS 2024.X
OTRS 2025.X

Severity

5.3 (Medium)


                  
                    CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Show details on source website

JSON

To clipboard

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    "github_reviewed_at": null,
    "nvd_published_at": "2025-07-14T09:15:23Z",
    "severity": "MODERATE"
  },
  "details": "A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses.\n\nThis issue affects: \n\n  *  OTRS 7.0.X\n\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS 2024.X\n  *  OTRS 2025.X",
  "id": "GHSA-fhjw-qvv3-45m7",
  "modified": "2025-07-14T09:31:04Z",
  "published": "2025-07-14T09:31:04Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2025-24391"
    },
    {
      "type": "WEB",
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2025-07"
    }
  ],
  "schema_version": "1.4.0",
  "severity": [
    {
      "score": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N",
      "type": "CVSS_V3"
    }
  ]
}

WID-SEC-W-2025-1545

Vulnerability from csaf_certbund - Published: 2025-07-13 22:00 - Updated: 2025-07-14 22:00

Summary

OTRS: Schwachstelle ermöglicht Offenlegung von Informationen

Severity

Mittel

Scope

1 vulnerability in this advisory, including CVE-2025-24391.

CVE-2025-24391

Known affected: 1 product

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Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.

Action not permitted

CVE-2025-24391 (GCVE-0-2025-24391)

FKIE_CVE-2025-24391

GHSA-FHJW-QVV3-45M7

WID-SEC-W-2025-1545

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Vulnerability timeline

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