Vulnerability-Lookup

CNVD-2020-24029

Vulnerability from cnvd - Published: 2020-04-21

Title

OTRS信息泄露漏洞（CNVD-2020-24029）

Description

Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS Community Edition 5.0.41及之前版本、6.0.26及之前版本和OTRS 7.0.15及之前版本中存在安全漏洞。攻击者可通过创建令牌值中带有通配符的Lost Password请求利用该漏洞检索有效的令牌。

Severity

高

Patch Name

OTRS信息泄露漏洞（CNVD-2020-24029）的补丁

Patch Description

Formal description

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://otrs.com/release-notes/otrs-security-advisory-2020-09/

Reference

https://nvd.nist.gov/vuln/detail/CVE-2020-1772

Impacted products

Name
['OTRS Community Edition <=6.0.26', 'OTRS Otrs <=7.0.15', 'OTRS Community Edition <=5.0.41']

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2020-1772"
    }
  },
  "description": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS Community Edition 5.0.41\u53ca\u4e4b\u524d\u7248\u672c\u30016.0.26\u53ca\u4e4b\u524d\u7248\u672c\u548cOTRS 7.0.15\u53ca\u4e4b\u524d\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u521b\u5efa\u4ee4\u724c\u503c\u4e2d\u5e26\u6709\u901a\u914d\u7b26\u7684Lost Password\u8bf7\u6c42\u5229\u7528\u8be5\u6f0f\u6d1e\u68c0\u7d22\u6709\u6548\u7684\u4ee4\u724c\u3002",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://otrs.com/release-notes/otrs-security-advisory-2020-09/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2020-24029",
  "openTime": "2020-04-21",
  "patchDescription": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS Community Edition 5.0.41\u53ca\u4e4b\u524d\u7248\u672c\u30016.0.26\u53ca\u4e4b\u524d\u7248\u672c\u548cOTRS 7.0.15\u53ca\u4e4b\u524d\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u521b\u5efa\u4ee4\u724c\u503c\u4e2d\u5e26\u6709\u901a\u914d\u7b26\u7684Lost Password\u8bf7\u6c42\u5229\u7528\u8be5\u6f0f\u6d1e\u68c0\u7d22\u6709\u6548\u7684\u4ee4\u724c\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "OTRS\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\uff08CNVD-2020-24029\uff09\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS Community Edition \u003c=6.0.26",
      "OTRS Otrs \u003c=7.0.15",
      "OTRS Community Edition \u003c=5.0.41"
    ]
  },
  "referenceLink": "https://nvd.nist.gov/vuln/detail/CVE-2020-1772",
  "serverity": "\u9ad8",
  "submitTime": "2020-03-30",
  "title": "OTRS\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\uff08CNVD-2020-24029\uff09"
}

CVE-2020-1772 (GCVE-0-2020-1772)

Vulnerability from cvelistv5 – Published: 2020-03-27 12:47 – Updated: 2024-09-16 23:25

Title

Information Disclosure

Summary

It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Severity

6.5 (Medium)


                        
                          CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:L/A:N

CWE

CWE-155

Assigner

OTRS CNA under the mitre root

CNA scorecard B 75/100 over 18 records in the last 180 days details

References

6 references

URL	Tags
https://otrs.com/release-notes/otrs-security-advi…
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisory
https://lists.debian.org/debian-lts-announce/2020…	mailing-list
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisory
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisory
https://lists.debian.org/debian-lts-announce/2023…	mailing-list

Impacted products

2 products

Vendor	Product	Version
OTRS AG	((OTRS)) Community Edition	Affected: 5.0.x , ≤ 5.0.41 (custom) Affected: 6.0.x , ≤ 6.0.26 (custom)
OTRS AG	OTRS	Affected: 7.0.x , ≤ 7.0.15 (custom)

Date Public

2020-03-27 00:00

Credits

Fabian Henneke

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T06:46:30.921Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-09/"
          },
          {
            "name": "openSUSE-SU-2020:0551",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
          },
          {
            "name": "[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"
          },
          {
            "name": "openSUSE-SU-2020:1475",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
          },
          {
            "name": "openSUSE-SU-2020:1509",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "5.0.41",
              "status": "affected",
              "version": "5.0.x",
              "versionType": "custom"
            },
            {
              "lessThanOrEqual": "6.0.26",
              "status": "affected",
              "version": "6.0.x",
              "versionType": "custom"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "7.0.15",
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "value": "Fabian Henneke"
        }
      ],
      "datePublic": "2020-03-27T00:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "value": "It\u0027s possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "HIGH",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 6.5,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "HIGH",
            "integrityImpact": "LOW",
            "privilegesRequired": "NONE",
            "scope": "UNCHANGED",
            "userInteraction": "NONE",
            "vectorString": "CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:L/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-155",
              "description": "CWE-155",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:06:30.794Z",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-09/"
        },
        {
          "name": "openSUSE-SU-2020:0551",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
        },
        {
          "name": "[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"
        },
        {
          "name": "openSUSE-SU-2020:1475",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
        },
        {
          "name": "openSUSE-SU-2020:1509",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, 5.0.42\n\nPatch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/c0255365d5c455272b2b9e7bb1f6c96c3fce441b\nPatch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/96cc7826d6ce260204ff629fc968edd2787b7f6b"
        }
      ],
      "source": {
        "advisory": "OSA-2020-09",
        "defect": [
          "2020012742001563"
        ],
        "discovery": "EXTERNAL"
      },
      "title": "Information Disclosure",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2020-1772",
    "datePublished": "2020-03-27T12:47:49.502Z",
    "dateReserved": "2019-11-29T00:00:00.000Z",
    "dateUpdated": "2024-09-16T23:25:42.434Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Vulnerability timeline

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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

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