Vulnerability-Lookup

CNVD-2019-42577

Vulnerability from cnvd - Published: 2019-11-28

Title

Open-source Ticket Request System Help Desk存在未明漏洞（CNVD-2019-42577）

Description

Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。Help Desk是其中的一个帮助台程序。 OTRS Help Desk中存在安全漏洞，攻击者可利用该漏洞绕过访问限制，获取敏感信息。

Severity

中

Patch Name

Open-source Ticket Request System Help Desk存在未明漏洞（CNVD-2019-42577）的补丁

Patch Description

Formal description

厂商已发布了漏洞修复程序，请及时关注更新： https://otrs.com/

Reference

https://vigilance.fr/vulnerability/OTRS-Help-Desk-information-disclosure-via-Ticket-List-30884

Impacted products

Name
OTRS OTRS Help Desk

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2019-18179"
    }
  },
  "description": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002Help Desk\u662f\u5176\u4e2d\u7684\u4e00\u4e2a\u5e2e\u52a9\u53f0\u7a0b\u5e8f\u3002\n\nOTRS Help Desk\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\uff0c\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u7ed5\u8fc7\u8bbf\u95ee\u9650\u5236\uff0c\u83b7\u53d6\u654f\u611f\u4fe1\u606f\u3002",
  "formalWay": "\u5382\u5546\u5df2\u53d1\u5e03\u4e86\u6f0f\u6d1e\u4fee\u590d\u7a0b\u5e8f\uff0c\u8bf7\u53ca\u65f6\u5173\u6ce8\u66f4\u65b0\uff1a\r\nhttps://otrs.com/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2019-42577",
  "openTime": "2019-11-28",
  "patchDescription": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002Help Desk\u662f\u5176\u4e2d\u7684\u4e00\u4e2a\u5e2e\u52a9\u53f0\u7a0b\u5e8f\u3002\r\n\r\nOTRS Help Desk\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\uff0c\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u7ed5\u8fc7\u8bbf\u95ee\u9650\u5236\uff0c\u83b7\u53d6\u654f\u611f\u4fe1\u606f\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open-source Ticket Request System Help Desk\u5b58\u5728\u672a\u660e\u6f0f\u6d1e\uff08CNVD-2019-42577\uff09\u7684\u8865\u4e01",
  "products": {
    "product": "OTRS OTRS Help Desk"
  },
  "referenceLink": "https://vigilance.fr/vulnerability/OTRS-Help-Desk-information-disclosure-via-Ticket-List-30884",
  "serverity": "\u4e2d",
  "submitTime": "2019-11-19",
  "title": "Open-source Ticket Request System Help Desk\u5b58\u5728\u672a\u660e\u6f0f\u6d1e\uff08CNVD-2019-42577\uff09"
}

CVE-2019-18179 (GCVE-0-2019-18179)

Vulnerability from cvelistv5 – Published: 2020-01-06 00:00 – Updated: 2024-08-05 01:47

Summary

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Severity

3.5 (Low)


                        
                          CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R

CWE

Assigner

mitre CNA under the mitre root

CNA scorecard E 28/100 over 2316 records in the last 180 days details

References

6 references

URL	Tags
https://community.otrs.com/security-advisory-2019…
https://lists.debian.org/debian-lts-announce/2020…	mailing-list
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisory
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisory
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisory
https://lists.debian.org/debian-lts-announce/2023…	mailing-list

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-05T01:47:13.546Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/"
          },
          {
            "name": "[debian-lts-announce] 20200101 [SECURITY] [DLA 2053-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html"
          },
          {
            "name": "openSUSE-SU-2020:0551",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
          },
          {
            "name": "openSUSE-SU-2020:1475",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
          },
          {
            "name": "openSUSE-SU-2020:1509",
            "tags": [
              "vendor-advisory",
              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn\u0027t have permissions."
        }
      ],
      "metrics": [
        {
          "cvssV3_0": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R",
            "version": "3.0"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:07:01.437Z",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "url": "https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/"
        },
        {
          "name": "[debian-lts-announce] 20200101 [SECURITY] [DLA 2053-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html"
        },
        {
          "name": "openSUSE-SU-2020:0551",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
        },
        {
          "name": "openSUSE-SU-2020:1475",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
        },
        {
          "name": "openSUSE-SU-2020:1509",
          "tags": [
            "vendor-advisory"
          ],
          "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ]
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2019-18179",
    "datePublished": "2020-01-06T00:00:00.000Z",
    "dateReserved": "2019-10-17T00:00:00.000Z",
    "dateUpdated": "2024-08-05T01:47:13.546Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Vulnerability timeline

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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
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