Vulnerability-Lookup

CNVD-2019-12688

Vulnerability from cnvd - Published: 2019-04-28

Title

Open Ticket Request System (OTRS)跨站脚本漏洞

Description

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 5.0.34之前的5.x版本、6.0.16之前的6.x版本和7.0.4之前的7.x版本中存在安全漏洞。攻击者可通过上传特制的资源利用该漏洞执行JavaScript代码。

Severity

中

Patch Name

Open Ticket Request System (OTRS)跨站脚本漏洞的补丁

Patch Description

Formal description

厂商已发布漏洞修复程序，请及时关注更新： https://community.otrs.com/category/release-and-security-notes-en/

Reference

https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework/

Impacted products

Name
['OTRS Open Ticket Request System（OTRS） 5.，<5.0.34', 'OTRS Open Ticket Request System（OTRS） 6.，<6.0.16', 'OTRS Open Ticket Request System（OTRS） 7.*，<7.0.4']

Show details on source website

JSON

To clipboard

{
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    "cve": {
      "cveNumber": "CVE-2019-9752"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS 5.0.34\u4e4b\u524d\u76845.x\u7248\u672c\u30016.0.16\u4e4b\u524d\u76846.x\u7248\u672c\u548c7.0.4\u4e4b\u524d\u76847.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u4e0a\u4f20\u7279\u5236\u7684\u8d44\u6e90\u5229\u7528\u8be5\u6f0f\u6d1e\u6267\u884cJavaScript\u4ee3\u7801\u3002",
  "discovererName": "unKnow",
  "formalWay": "\u5382\u5546\u5df2\u53d1\u5e03\u6f0f\u6d1e\u4fee\u590d\u7a0b\u5e8f\uff0c\u8bf7\u53ca\u65f6\u5173\u6ce8\u66f4\u65b0\uff1a\r\nhttps://community.otrs.com/category/release-and-security-notes-en/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2019-12688",
  "openTime": "2019-04-28",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 5.0.34\u4e4b\u524d\u76845.x\u7248\u672c\u30016.0.16\u4e4b\u524d\u76846.x\u7248\u672c\u548c7.0.4\u4e4b\u524d\u76847.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u4e0a\u4f20\u7279\u5236\u7684\u8d44\u6e90\u5229\u7528\u8be5\u6f0f\u6d1e\u6267\u884cJavaScript\u4ee3\u7801\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System (OTRS)\u8de8\u7ad9\u811a\u672c\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
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      "OTRS Open Ticket Request System\uff08OTRS\uff09 6.*\uff0c\u003c6.0.16",
      "OTRS Open Ticket Request System\uff08OTRS\uff09 7.*\uff0c\u003c7.0.4"
    ]
  },
  "referenceLink": "https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework/",
  "serverity": "\u4e2d",
  "submitTime": "2019-03-14",
  "title": "Open Ticket Request System (OTRS)\u8de8\u7ad9\u811a\u672c\u6f0f\u6d1e"
}

CVE-2019-9752 (GCVE-0-2019-9752)

Vulnerability from cvelistv5 – Published: 2019-03-13 22:00 – Updated: 2024-08-04 22:01

Summary

An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.

Severity

No CVSS data available.

CWE

Assigner

mitre CNA under the mitre root

CNA scorecard E 28/100 over 2316 records in the last 180 days details

References

5 references

URL	Tags
https://community.otrs.com/security-advisory-2019…	x_refsource_MISC
https://lists.debian.org/debian-lts-announce/2019…	mailing-listx_refsource_MLIST
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisoryx_refsource_SUSE
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisoryx_refsource_SUSE
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisoryx_refsource_SUSE

Date Public

2019-03-13 00:00

Show details on NVD website

JSON

To clipboard

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Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Vulnerability timeline

Sightings and recorded dates, grouped by day · UTC

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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.

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