Vulnerability-Lookup

CNVD-2018-20212

Vulnerability from cnvd - Published: 2018-09-29

Title

Open Ticket Request System任意文件删除漏洞

Description

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 4.0.32之前的4.0.x版本、5.0.30之前的5.0.x版本和6.0.11之前的6.0.x版本中存在安全漏洞。攻击者可通过向OTRS系统发送恶意邮件利用该漏洞删除OTRS Web服务器用户具有写入权限的任意文件。

Severity

中

Patch Name

Open Ticket Request System任意文件删除漏洞的补丁

Patch Description

Formal description

厂商已发布漏洞修复程序，请及时关注更新： https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/

Reference

https://nvd.nist.gov/vuln/detail/CVE-2018-16587

Impacted products

Name
['Open Ticket Request System Open Ticket Request System 4.0.，<4.0.32', 'Open Ticket Request System Open Ticket Request System 5.0.，<5.0.30', 'Open Ticket Request System Open Ticket Request System 6.0.*，<6.0.11']

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{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2018-16587"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 4.0.32\u4e4b\u524d\u76844.0.x\u7248\u672c\u30015.0.30\u4e4b\u524d\u76845.0.x\u7248\u672c\u548c6.0.11\u4e4b\u524d\u76846.0.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u5411OTRS\u7cfb\u7edf\u53d1\u9001\u6076\u610f\u90ae\u4ef6\u5229\u7528\u8be5\u6f0f\u6d1e\u5220\u9664OTRS Web\u670d\u52a1\u5668\u7528\u6237\u5177\u6709\u5199\u5165\u6743\u9650\u7684\u4efb\u610f\u6587\u4ef6\u3002",
  "discovererName": "unKnow",
  "formalWay": "\u5382\u5546\u5df2\u53d1\u5e03\u6f0f\u6d1e\u4fee\u590d\u7a0b\u5e8f\uff0c\u8bf7\u53ca\u65f6\u5173\u6ce8\u66f4\u65b0\uff1a\r\nhttps://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2018-20212",
  "openTime": "2018-09-29",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 4.0.32\u4e4b\u524d\u76844.0.x\u7248\u672c\u30015.0.30\u4e4b\u524d\u76845.0.x\u7248\u672c\u548c6.0.11\u4e4b\u524d\u76846.0.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u5411OTRS\u7cfb\u7edf\u53d1\u9001\u6076\u610f\u90ae\u4ef6\u5229\u7528\u8be5\u6f0f\u6d1e\u5220\u9664OTRS Web\u670d\u52a1\u5668\u7528\u6237\u5177\u6709\u5199\u5165\u6743\u9650\u7684\u4efb\u610f\u6587\u4ef6\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System\u4efb\u610f\u6587\u4ef6\u5220\u9664\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "Open Ticket Request System Open Ticket Request System 4.0.*\uff0c\u003c4.0.32",
      "Open Ticket Request System Open Ticket Request System 5.0.*\uff0c\u003c5.0.30",
      "Open Ticket Request System Open Ticket Request System 6.0.*\uff0c\u003c6.0.11"
    ]
  },
  "referenceLink": "https://nvd.nist.gov/vuln/detail/CVE-2018-16587",
  "serverity": "\u4e2d",
  "submitTime": "2018-09-28",
  "title": "Open Ticket Request System\u4efb\u610f\u6587\u4ef6\u5220\u9664\u6f0f\u6d1e"
}

CVE-2018-16587 (GCVE-0-2018-16587)

Vulnerability from cvelistv5 – Published: 2018-09-28 00:00 – Updated: 2024-08-05 10:24

Summary

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

Severity

No CVSS data available.

CWE

Assigner

mitre mitre root

References

6 references

URL	Tags
https://github.com/OTRS/otrs/commit/d9db0c6a15caa…	x_refsource_CONFIRM
https://www.debian.org/security/2018/dsa-4317	vendor-advisoryx_refsource_DEBIAN
https://lists.debian.org/debian-lts-announce/2018…	mailing-listx_refsource_MLIST
https://community.otrs.com/security-advisory-2018…	x_refsource_CONFIRM
https://github.com/OTRS/otrs/commit/a4a1a01f84fac…	x_refsource_CONFIRM
https://github.com/OTRS/otrs/commit/d8cae00b0f78c…	x_refsource_CONFIRM

Date Public

2018-09-21 00:00

Show details on NVD website

JSON

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{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-05T10:24:32.972Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
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        "references": [
          {
            "tags": [
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              "x_transferred"
            ],
            "url": "https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711"
          },
          {
            "name": "DSA-4317",
            "tags": [
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              "x_refsource_DEBIAN",
              "x_transferred"
            ],
            "url": "https://www.debian.org/security/2018/dsa-4317"
          },
          {
            "name": "[debian-lts-announce] 20180926 [SECURITY] [DLA 1521-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_refsource_MLIST",
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            ],
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          },
          {
            "tags": [
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            ],
            "url": "https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/"
          },
          {
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            ],
            "url": "https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
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            ],
            "url": "https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843"
          }
        ],
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    "cna": {
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      ],
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          "url": "https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711"
        },
        {
          "name": "DSA-4317",
          "tags": [
            "vendor-advisory",
            "x_refsource_DEBIAN"
          ],
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        },
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        },
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          "tags": [
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          "url": "https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843"
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            },
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            },
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}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.

Action not permitted

CNVD-2018-20212

CVE-2018-16587 (GCVE-0-2018-16587)

Tags

Sightings

Nomenclature

Related by attack behaviour