Vulnerability-Lookup

CNVD-2017-34909

Vulnerability from cnvd - Published: 2017-11-22

Title

Open Ticket Request System Agent Frontend信息泄露漏洞

Description

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。Agent Frontend是其中的一个前端代理组件。 OTRS 3.3.x版本至3.3.18版本中的Agent Frontend存在信息泄露漏洞。攻击者可借助特制的URL利用该漏洞获取信息（数据库用户和密码）。

Severity

高

Patch Name

Open Ticket Request System Agent Frontend信息泄露漏洞的补丁

Patch Description

Formal description

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/

Reference

https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/

Impacted products

Name
Open Ticket Request System Open Ticket Request System >=3.3.*，<=3.3.18

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2017-15864"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002Agent Frontend\u662f\u5176\u4e2d\u7684\u4e00\u4e2a\u524d\u7aef\u4ee3\u7406\u7ec4\u4ef6\u3002\r\n\r\nOTRS 3.3.x\u7248\u672c\u81f33.3.18\u7248\u672c\u4e2d\u7684Agent Frontend\u5b58\u5728\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u501f\u52a9\u7279\u5236\u7684URL\u5229\u7528\u8be5\u6f0f\u6d1e\u83b7\u53d6\u4fe1\u606f\uff08\u6570\u636e\u5e93\u7528\u6237\u548c\u5bc6\u7801\uff09\u3002",
  "discovererName": "Open Ticket Request System",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2017-34909",
  "openTime": "2017-11-22",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002Agent Frontend\u662f\u5176\u4e2d\u7684\u4e00\u4e2a\u524d\u7aef\u4ee3\u7406\u7ec4\u4ef6\u3002\r\n\r\nOTRS 3.3.x\u7248\u672c\u81f33.3.18\u7248\u672c\u4e2d\u7684Agent Frontend\u5b58\u5728\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u501f\u52a9\u7279\u5236\u7684URL\u5229\u7528\u8be5\u6f0f\u6d1e\u83b7\u53d6\u4fe1\u606f\uff08\u6570\u636e\u5e93\u7528\u6237\u548c\u5bc6\u7801\uff09\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System Agent Frontend\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": "Open Ticket Request System Open Ticket Request System \u003e=3.3.*\uff0c\u003c=3.3.18"
  },
  "referenceLink": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/",
  "serverity": "\u9ad8",
  "submitTime": "2017-11-21",
  "title": "Open Ticket Request System Agent Frontend\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e"
}

CVE-2017-15864 (GCVE-0-2017-15864)

Vulnerability from cvelistv5 – Published: 2017-11-16 15:00 – Updated: 2024-08-05 20:04

Summary

In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.

Severity

No CVSS data available.

CWE

Assigner

mitre CNA under the mitre root

CNA scorecard E 29/100 over 2175 records in the last 180 days details

References

3 references

URL	Tags
https://www.debian.org/security/2017/dsa-4047	vendor-advisoryx_refsource_DEBIAN
https://www.otrs.com/security-advisory-2017-06-se…	x_refsource_CONFIRM
https://lists.debian.org/debian-lts-announce/2017…	mailing-listx_refsource_MLIST

Date Public

2017-11-14 00:00

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-05T20:04:50.389Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "name": "DSA-4047",
            "tags": [
              "vendor-advisory",
              "x_refsource_DEBIAN",
              "x_transferred"
            ],
            "url": "https://www.debian.org/security/2017/dsa-4047"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/"
          },
          {
            "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_refsource_MLIST",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
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          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "datePublic": "2017-11-14T00:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "value": "In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2018-02-02T10:57:01.000Z",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "name": "DSA-4047",
          "tags": [
            "vendor-advisory",
            "x_refsource_DEBIAN"
          ],
          "url": "https://www.debian.org/security/2017/dsa-4047"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/"
        },
        {
          "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
          "tags": [
            "mailing-list",
            "x_refsource_MLIST"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
        }
      ],
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2017-15864",
          "STATE": "PUBLIC"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "n/a",
                      "version": {
                        "version_data": [
                          {
                            "version_value": "n/a"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "n/a"
              }
            ]
          }
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "n/a"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "DSA-4047",
              "refsource": "DEBIAN",
              "url": "https://www.debian.org/security/2017/dsa-4047"
            },
            {
              "name": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/",
              "refsource": "CONFIRM",
              "url": "https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/"
            },
            {
              "name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update",
              "refsource": "MLIST",
              "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
            }
          ]
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
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    "datePublished": "2017-11-16T15:00:00.000Z",
    "dateReserved": "2017-10-24T00:00:00.000Z",
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    "state": "PUBLISHED"
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}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Vulnerability timeline

Sightings and recorded dates, grouped by day · UTC

Order JSON

How durations are calculated

Following the VTEM framework (Black Hat USA 2015), time to patch starts when the vendor or a coordinator was informed, total time to patch at discovery, and disclosure to patch at public disclosure; vendor response time runs from the report to its acknowledgement. Time to exploit and time unpatched start at the earliest discovery or report, falling back to public disclosure. Unpatched time ends at the first recorded patch, or the calculation time when no patch is recorded. Exploitation to patch shows the interval between those two events; a published proof of concept is a public exploit, not exploitation.

Each result shows its source dates. A negative interval means the end event came first; when date-only inputs leave the order open, the result says so. Date-only inputs are approximate. The earliest evidence wins: KEV report dates and sightings are labelled as such. Records describing another vulnerability are listed but never calculated from, and a PoC alone does not establish exploitation. Missing patch evidence does not prove that no patch exists. Filters below change the event list only.

Publication & reservation Sightings KEV catalogs Other timestamps

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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.

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