Vulnerability-Lookup

CNVD-2016-07718

Vulnerability from cnvd - Published: 2016-09-20

Title

Open Ticket Request System FAQ SQL注入漏洞

Description

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。FAQ package是其中的一个问题解答包。 OTRS中的FAQ软件包存在SQL注入漏洞。远程攻击者可借助特制的‘search’参数利用该漏洞执行任意SQL命令。

Severity

高

Patch Name

Open Ticket Request System FAQ SQL注入漏洞的补丁

Patch Description

Formal description

目前厂商已经发布了升级补丁以修复此安全问题，补丁获取链接： https://www.otrs.com/security-advisory-2016-01-security-update-otrs-faq-package/

Reference

https://github.com/OTRS/FAQ/commit/8c9d63bd0297adda760330805c31afc130861557 https://github.com/OTRS/FAQ/commit/3700f75c67f6ed1d39bc213445c6d12a458e1af9

Impacted products

Name
['OTRS FAQ package 2.，<2.3.6', 'OTRS FAQ package 4.，<4.0.5', 'OTRS FAQ package 5.*，<5.0.5']

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2016-5843"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002FAQ package\u662f\u5176\u4e2d\u7684\u4e00\u4e2a\u95ee\u9898\u89e3\u7b54\u5305\u3002\r\n\r\nOTRS\u4e2d\u7684FAQ\u8f6f\u4ef6\u5305\u5b58\u5728SQL\u6ce8\u5165\u6f0f\u6d1e\u3002\u8fdc\u7a0b\u653b\u51fb\u8005\u53ef\u501f\u52a9\u7279\u5236\u7684\u2018search\u2019\u53c2\u6570\u5229\u7528\u8be5\u6f0f\u6d1e\u6267\u884c\u4efb\u610fSQL\u547d\u4ee4\u3002",
  "discovererName": "Michael Sincavage",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u7ecf\u53d1\u5e03\u4e86\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6b64\u5b89\u5168\u95ee\u9898\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a \r\nhttps://www.otrs.com/security-advisory-2016-01-security-update-otrs-faq-package/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2016-07718",
  "openTime": "2016-09-20",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002FAQ package\u662f\u5176\u4e2d\u7684\u4e00\u4e2a\u95ee\u9898\u89e3\u7b54\u5305\u3002\r\n\r\nOTRS\u4e2d\u7684FAQ\u8f6f\u4ef6\u5305\u5b58\u5728SQL\u6ce8\u5165\u6f0f\u6d1e\u3002\u8fdc\u7a0b\u653b\u51fb\u8005\u53ef\u501f\u52a9\u7279\u5236\u7684\u2018search\u2019\u53c2\u6570\u5229\u7528\u8be5\u6f0f\u6d1e\u6267\u884c\u4efb\u610fSQL\u547d\u4ee4\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System FAQ SQL\u6ce8\u5165\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS FAQ package 2.*\uff0c\u003c2.3.6",
      "OTRS FAQ package 4.*\uff0c\u003c4.0.5",
      "OTRS FAQ package 5.*\uff0c\u003c5.0.5"
    ]
  },
  "referenceLink": "https://github.com/OTRS/FAQ/commit/8c9d63bd0297adda760330805c31afc130861557 https://github.com/OTRS/FAQ/commit/3700f75c67f6ed1d39bc213445c6d12a458e1af9",
  "serverity": "\u9ad8",
  "submitTime": "2016-09-18",
  "title": "Open Ticket Request System FAQ SQL\u6ce8\u5165\u6f0f\u6d1e"
}

CVE-2016-5843 (GCVE-0-2016-5843)

Vulnerability from cvelistv5 – Published: 2016-09-17 01:00 – Updated: 2024-08-06 01:15

Summary

Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Open Ticket Request System (OTRS) allow remote attackers to execute arbitrary SQL commands via crafted search parameters.

Severity

No CVSS data available.

CWE

Assigner

mitre CNA under the mitre root

CNA scorecard E 28/100 over 2333 records in the last 180 days details

References

5 references

URL	Tags
https://www.otrs.com/security-advisory-2016-01-se…	x_refsource_CONFIRM
http://www.securityfocus.com/bid/93019	vdb-entryx_refsource_BID
https://github.com/OTRS/FAQ/commit/b805703e7b7725…	x_refsource_CONFIRM
https://github.com/OTRS/FAQ/commit/8c9d63bd0297ad…	x_refsource_CONFIRM
https://github.com/OTRS/FAQ/commit/3700f75c67f6ed…	x_refsource_CONFIRM

Date Public

2016-06-25 00:00

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-06T01:15:10.790Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://www.otrs.com/security-advisory-2016-01-security-update-otrs-faq-package/"
          },
          {
            "name": "93019",
            "tags": [
              "vdb-entry",
              "x_refsource_BID",
              "x_transferred"
            ],
            "url": "http://www.securityfocus.com/bid/93019"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://github.com/OTRS/FAQ/commit/b805703e7b7725d1f3040bb626a4c4dd845ee9e3"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://github.com/OTRS/FAQ/commit/8c9d63bd0297adda760330805c31afc130861557"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://github.com/OTRS/FAQ/commit/3700f75c67f6ed1d39bc213445c6d12a458e1af9"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "datePublic": "2016-06-25T00:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "value": "Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Open Ticket Request System (OTRS) allow remote attackers to execute arbitrary SQL commands via crafted search parameters."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2016-11-25T19:57:01.000Z",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://www.otrs.com/security-advisory-2016-01-security-update-otrs-faq-package/"
        },
        {
          "name": "93019",
          "tags": [
            "vdb-entry",
            "x_refsource_BID"
          ],
          "url": "http://www.securityfocus.com/bid/93019"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://github.com/OTRS/FAQ/commit/b805703e7b7725d1f3040bb626a4c4dd845ee9e3"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://github.com/OTRS/FAQ/commit/8c9d63bd0297adda760330805c31afc130861557"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://github.com/OTRS/FAQ/commit/3700f75c67f6ed1d39bc213445c6d12a458e1af9"
        }
      ],
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2016-5843",
          "STATE": "PUBLIC"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "n/a",
                      "version": {
                        "version_data": [
                          {
                            "version_value": "n/a"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "n/a"
              }
            ]
          }
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Open Ticket Request System (OTRS) allow remote attackers to execute arbitrary SQL commands via crafted search parameters."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "n/a"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "https://www.otrs.com/security-advisory-2016-01-security-update-otrs-faq-package/",
              "refsource": "CONFIRM",
              "url": "https://www.otrs.com/security-advisory-2016-01-security-update-otrs-faq-package/"
            },
            {
              "name": "93019",
              "refsource": "BID",
              "url": "http://www.securityfocus.com/bid/93019"
            },
            {
              "name": "https://github.com/OTRS/FAQ/commit/b805703e7b7725d1f3040bb626a4c4dd845ee9e3",
              "refsource": "CONFIRM",
              "url": "https://github.com/OTRS/FAQ/commit/b805703e7b7725d1f3040bb626a4c4dd845ee9e3"
            },
            {
              "name": "https://github.com/OTRS/FAQ/commit/8c9d63bd0297adda760330805c31afc130861557",
              "refsource": "CONFIRM",
              "url": "https://github.com/OTRS/FAQ/commit/8c9d63bd0297adda760330805c31afc130861557"
            },
            {
              "name": "https://github.com/OTRS/FAQ/commit/3700f75c67f6ed1d39bc213445c6d12a458e1af9",
              "refsource": "CONFIRM",
              "url": "https://github.com/OTRS/FAQ/commit/3700f75c67f6ed1d39bc213445c6d12a458e1af9"
            }
          ]
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2016-5843",
    "datePublished": "2016-09-17T01:00:00.000Z",
    "dateReserved": "2016-06-23T00:00:00.000Z",
    "dateUpdated": "2024-08-06T01:15:10.790Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Vulnerability timeline

Sightings and recorded dates, grouped by day · UTC

Order JSON

Publication & reservation Sightings KEV catalogs Other timestamps

Loading timeline…

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.

Action not permitted