Vulnerability-Lookup

CVE-2026-23756 (GCVE-0-2026-23756)

Vulnerability from cvelistv5 – Published: 2026-04-20 17:30 – Updated: 2026-10-01 15:19

Title

GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject

Summary

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.

Severity

5.1 (Medium)


                        
                          CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N

5.4 (Medium)


                        
                          CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

SSVC

Exploitation: none Automatable: no Technical Impact: partial

CISA Coordinator · CISA-ADP (v2.0.3)

Decision recorded 2026-04-20 18:08 UTC

CWE

CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Assigner

VulnCheck CNA under the mitre root

CNA scorecard B 84/100 over 6980 records in the last 180 days details

References

2 references

URL	Tags
https://gfi.ai/products-and-solutions/email-and-m…	vendor-advisorypatch
https://www.vulncheck.com/advisories/gfi-helpdesk…	third-party-advisory

Impacted products

1 product

Vendor	Product	Version	CPE status
GFI Software	HelpDesk	Affected: 0 , < 4.99.9 (semver) cpe:2.3:a:gfi:helpdesk::::::::

Credits

Alex Williams from Pellera Technologies VulnCheck

Show details on NVD website

JSON

To clipboard

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}

FKIE_CVE-2026-23756

Vulnerability from fkie_nvd - Published: 2026-04-20 18:16 - Updated: 2026-10-26 22:10

Severity

5.4 (Medium) - CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

Summary

References

	URL	Tags
	disclosure@vulncheck.com	https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases	Release Notes
	disclosure@vulncheck.com	https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject	Third Party Advisory

Impacted products

	Vendor	Product	Version
	gfi	helpdesk	*

JSON

To clipboard

{
  "affected": [
    {
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        {
          "defaultStatus": "unaffected",
          "product": "HelpDesk",
          "vendor": "GFI Software",
          "versions": [
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              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "source": "disclosure@vulncheck.com"
    }
  ],
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:gfi:helpdesk:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "67FEDC06-29B1-4FA3-B581-4B2F03198BBE",
              "versionEndExcluding": "4.99.9",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "GFI HelpDesk before\u00a04.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter \u003e View Troubleshooter and clicks the affected step link."
    },
    {
      "lang": "es",
      "value": "GFI HelpDesk anterior a la versi\u00f3n 4.99.9 contiene una vulnerabilidad de cross-site scripting almacenada en el m\u00f3dulo Troubleshooter donde el par\u00e1metro POST subject no se sanitiza en Controller_Step.InsertSubmit() y EditSubmit() antes de ser renderizado por View_Step.RenderViewSteps(). Un miembro del personal autenticado puede inyectar JavaScript arbitrario en el campo de asunto del paso, y la carga \u00fatil se ejecuta cuando cualquier usuario navega a Troubleshooter \u003e View Troubleshooter y hace clic en el enlace del paso afectado."
    }
  ],
  "id": "CVE-2026-23756",
  "lastModified": "2026-10-26T22:10:00.163",
  "metrics": {
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 5.4,
          "baseSeverity": "MEDIUM",
          "confidentialityImpact": "LOW",
          "integrityImpact": "LOW",
          "privilegesRequired": "LOW",
          "scope": "CHANGED",
          "userInteraction": "REQUIRED",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N",
          "version": "3.1"
        },
        "exploitabilityScore": 2.3,
        "impactScore": 2.7,
        "source": "disclosure@vulncheck.com",
        "type": "Secondary"
      }
    ],
    "cvssMetricV40": [
      {
        "cvssData": {
          "Automatable": "NOT_DEFINED",
          "Recovery": "NOT_DEFINED",
          "Safety": "NOT_DEFINED",
          "attackComplexity": "LOW",
          "attackRequirements": "NONE",
          "attackVector": "NETWORK",
          "availabilityRequirement": "NOT_DEFINED",
          "baseScore": 5.1,
          "baseSeverity": "MEDIUM",
          "confidentialityRequirement": "NOT_DEFINED",
          "exploitMaturity": "NOT_DEFINED",
          "integrityRequirement": "NOT_DEFINED",
          "modifiedAttackComplexity": "NOT_DEFINED",
          "modifiedAttackRequirements": "NOT_DEFINED",
          "modifiedAttackVector": "NOT_DEFINED",
          "modifiedPrivilegesRequired": "NOT_DEFINED",
          "modifiedSubAvailabilityImpact": "NOT_DEFINED",
          "modifiedSubConfidentialityImpact": "NOT_DEFINED",
          "modifiedSubIntegrityImpact": "NOT_DEFINED",
          "modifiedUserInteraction": "NOT_DEFINED",
          "modifiedVulnAvailabilityImpact": "NOT_DEFINED",
          "modifiedVulnConfidentialityImpact": "NOT_DEFINED",
          "modifiedVulnIntegrityImpact": "NOT_DEFINED",
          "privilegesRequired": "LOW",
          "providerUrgency": "NOT_DEFINED",
          "subAvailabilityImpact": "NONE",
          "subConfidentialityImpact": "LOW",
          "subIntegrityImpact": "LOW",
          "userInteraction": "PASSIVE",
          "valueDensity": "NOT_DEFINED",
          "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X",
          "version": "4.0",
          "vulnAvailabilityImpact": "NONE",
          "vulnConfidentialityImpact": "NONE",
          "vulnIntegrityImpact": "NONE",
          "vulnerabilityResponseEffort": "NOT_DEFINED"
        },
        "source": "disclosure@vulncheck.com",
        "type": "Secondary"
      }
    ],
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2026-23756",
          "options": [
            {
              "exploitation": "none"
            },
            {
              "automatable": "no"
            },
            {
              "technicalImpact": "partial"
            }
          ],
          "role": "CISA Coordinator",
          "timestamp": "2026-04-20T18:08:39.341495Z",
          "version": "2.0.3"
        }
      }
    ]
  },
  "published": "2026-04-20T18:16:24.297",
  "references": [
    {
      "source": "disclosure@vulncheck.com",
      "tags": [
        "Release Notes"
      ],
      "url": "https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"
    },
    {
      "source": "disclosure@vulncheck.com",
      "tags": [
        "Third Party Advisory"
      ],
      "url": "https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject"
    }
  ],
  "sourceIdentifier": "disclosure@vulncheck.com",
  "vulnStatus": "Analyzed",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-79"
        }
      ],
      "source": "disclosure@vulncheck.com",
      "type": "Secondary"
    }
  ]
}

GHSA-99WH-5V8J-65HF

Vulnerability from github – Published: 2026-04-20 18:31 – Updated: 2026-04-20 18:31

Details

Severity

5.4 (Medium)


                  
                    CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

5.1 (Medium)


                  
                    CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N

Show details on source website

JSON

To clipboard

{
  "affected": [],
  "aliases": [
    "CVE-2026-23756"
  ],
  "database_specific": {
    "cwe_ids": [
      "CWE-79"
    ],
    "github_reviewed": false,
    "github_reviewed_at": null,
    "nvd_published_at": "2026-04-20T18:16:24Z",
    "severity": "MODERATE"
  },
  "details": "GFI HelpDesk before\u00a04.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter \u003e View Troubleshooter and clicks the affected step link.",
  "id": "GHSA-99wh-5v8j-65hf",
  "modified": "2026-04-20T18:31:49Z",
  "published": "2026-04-20T18:31:49Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2026-23756"
    },
    {
      "type": "WEB",
      "url": "https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"
    },
    {
      "type": "WEB",
      "url": "https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject"
    }
  ],
  "schema_version": "1.4.0",
  "severity": [
    {
      "score": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N",
      "type": "CVSS_V3"
    },
    {
      "score": "CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X",
      "type": "CVSS_V4"
    }
  ]
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
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Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.

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CVE-2026-23756 (GCVE-0-2026-23756)

FKIE_CVE-2026-23756

GHSA-99WH-5V8J-65HF

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