CVE-2023-5421 (GCVE-0-2023-5421)

Vulnerability from cvelistv5 – Published: 2023-10-16 08:10 – Updated: 2024-09-16 16:55
VLAI
Title
Possible XSS execution in customer information
Summary
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Severity
3.5 (Low)
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
SSVC
Exploitation: none Automatable: no Technical Impact: partial
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2024-09-16 16:53 UTC
CWE
  • CWE-20 - Improper Input Validation
Assigner
OTRS CNA under the mitre root
CNA scorecard B 75/100 over 17 records in the last 180 days details
References
Impacted products
Vendor Product Version CPE status
OTRS AG OTRS Affected: 7.0.x , < 7.0.47 (Patch)
Affected: 8.0.x , < 8.0.37 (Patch)
guessed Create a notification for this product.
OTRS AG ((OTRS)) Community Edition Affected: 6.0.x , ≤ 6.0.34 (All)
guessed Create a notification for this product.
Date Public
2023-10-16 07:00
Credits
Special thanks to Tim Püttmanns for reporting these vulnerability.
Show details on NVD website
To clipboard 

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  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Vulnerability timeline

Sightings and recorded dates, grouped by day · UTC

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How durations are calculated

Following the VTEM framework (Black Hat USA 2015), time to patch starts when the vendor or a coordinator was informed, total time to patch at discovery, and disclosure to patch at public disclosure; vendor response time runs from the report to its acknowledgement. Time to exploit and time unpatched start at the earliest discovery or report, falling back to public disclosure. Unpatched time ends at the first recorded patch, or the calculation time when no patch is recorded. Exploitation to patch shows the interval between those two events; a published proof of concept is a public exploit, not exploitation.

Each result shows its source dates. A negative interval means the end event came first; when date-only inputs leave the order open, the result says so. Date-only inputs are approximate. The earliest evidence wins: KEV report dates and sightings are labelled as such. Records describing another vulnerability are listed but never calculated from, and a PoC alone does not establish exploitation. Missing patch evidence does not prove that no patch exists. Filters below change the event list only.

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