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    4 vulnerabilities found for SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent by psmplugins

    CVE-2026-94539 (GCVE-0-2026-94539)

    Vulnerability from nvd – Published: 2026-10-03 02:25 – Updated: 2026-10-03 02:25
    VLAI
    Title
    SupportCandy <= 3.5.3 - Authenticated (Custom+) SQL Injection via 'sort_by' Parameter
    Summary
    The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the 'sort_by' parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the 'Assign Agents' permission configured.
    Severity
    6.5 (Medium)
    CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
    CWE
    • CWE-89 - Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')
    Assigner
    References
    Impacted products
    Credits
    Adrien Brunner
    Show details on NVD website
    To clipboard 

    {
  "containers": {
    "cna": {
      "affected": [
        {
          "defaultStatus": "unaffected",
          "product": "SupportCandy \u2013 AI Customer Support Ticket System \u0026 Live Chatbot Agent",
          "vendor": "psmplugins",
          "versions": [
            {
              "lessThanOrEqual": "3.5.3",
              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "type": "finder",
          "value": "Adrien Brunner"
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "The SupportCandy \u2013 AI Customer Support Ticket System \u0026 Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the \u0027sort_by\u0027 parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the \u0027Assign Agents\u0027 permission configured."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "baseScore": 6.5,
            "baseSeverity": "MEDIUM",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-89",
              "description": "CWE-89 Improper Neutralization of Special Elements used in an SQL Command (\u0027SQL Injection\u0027)",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-10-03T02:25:35.556Z",
        "orgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
        "shortName": "Wordfence"
      },
      "references": [
        {
          "url": "https://www.wordfence.com/threat-intel/vulnerabilities/id/9c105a36-452e-4fa7-9c8b-f142e1eb27aa?source=cve"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/class-wpsc-functions.php#L279"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/models/class-wpsc-agent.php#L370"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/models/class-wpsc-agent.php#L578"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/admin/tickets/class-wpsc-ticket-list.php#L2367"
        },
        {
          "url": "https://plugins.svn.wordpress.org/supportcandy/"
        },
        {
          "url": "https://plugins.trac.wordpress.org/changeset/3718257/supportcandy/trunk/includes/models/class-wpsc-agent.php"
        }
      ],
      "timeline": [
        {
          "lang": "en",
          "time": "2026-09-21T18:44:34.000Z",
          "value": "Vendor Notified"
        },
        {
          "lang": "en",
          "time": "2026-10-02T14:05:45.000Z",
          "value": "Disclosed"
        }
      ],
      "title": "SupportCandy \u003c= 3.5.3 - Authenticated (Custom+) SQL Injection via \u0027sort_by\u0027 Parameter"
    }
  },
  "cveMetadata": {
    "assignerOrgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
    "assignerShortName": "Wordfence",
    "cveId": "CVE-2026-94539",
    "datePublished": "2026-10-03T02:25:35.556Z",
    "dateReserved": "2026-09-21T18:29:41.510Z",
    "dateUpdated": "2026-10-03T02:25:35.556Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2"
}

    CVE-2026-94378 (GCVE-0-2026-94378)

    Vulnerability from nvd – Published: 2026-10-03 02:25 – Updated: 2026-10-03 02:25
    VLAI
    Title
    SupportCandy <= 3.5.3 - Authenticated (Subscriber+) Stored Cross-Site Scripting via 'name' Parameter
    Summary
    The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the 'name' parameter in all versions up to, and including, 3.5.3 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. This exploit chain requires the 'Register user if not exists' setting to be disabled, which is its default configuration.
    Severity
    6.4 (Medium)
    CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N
    CWE
    • CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
    Assigner
    References
    Impacted products
    Credits
    Adrien Brunner
    Show details on NVD website
    To clipboard 

    {
  "containers": {
    "cna": {
      "affected": [
        {
          "defaultStatus": "unaffected",
          "product": "SupportCandy \u2013 AI Customer Support Ticket System \u0026 Live Chatbot Agent",
          "vendor": "psmplugins",
          "versions": [
            {
              "lessThanOrEqual": "3.5.3",
              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "type": "finder",
          "value": "Adrien Brunner"
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "The SupportCandy \u2013 AI Customer Support Ticket System \u0026 Live Chatbot Agent plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the \u0027name\u0027 parameter in all versions up to, and including, 3.5.3 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. This exploit chain requires the \u0027Register user if not exists\u0027 setting to be disabled, which is its default configuration."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "baseScore": 6.4,
            "baseSeverity": "MEDIUM",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-79",
              "description": "CWE-79 Improper Neutralization of Input During Web Page Generation (\u0027Cross-site Scripting\u0027)",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-10-03T02:25:35.234Z",
        "orgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
        "shortName": "Wordfence"
      },
      "references": [
        {
          "url": "https://www.wordfence.com/threat-intel/vulnerabilities/id/9703fa76-fd73-4cd8-aa41-8adcb55190be?source=cve"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/admin/recent-activities/class-wpsc-ra-logs.php#L207"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/custom-field-types/class-wpsc-df-customer.php#L464"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/custom-field-types/class-wpsc-df-customer.php#L681"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/custom-field-types/class-wpsc-df-agent-created.php#L492"
        },
        {
          "url": "https://plugins.svn.wordpress.org/supportcandy/"
        },
        {
          "url": "https://plugins.trac.wordpress.org/changeset/3718257/supportcandy/trunk/includes/custom-field-types/class-wpsc-df-customer.php"
        }
      ],
      "timeline": [
        {
          "lang": "en",
          "time": "2026-09-21T12:49:15.000Z",
          "value": "Vendor Notified"
        },
        {
          "lang": "en",
          "time": "2026-10-02T14:16:04.000Z",
          "value": "Disclosed"
        }
      ],
      "title": "SupportCandy \u003c= 3.5.3 - Authenticated (Subscriber+) Stored Cross-Site Scripting via \u0027name\u0027 Parameter"
    }
  },
  "cveMetadata": {
    "assignerOrgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
    "assignerShortName": "Wordfence",
    "cveId": "CVE-2026-94378",
    "datePublished": "2026-10-03T02:25:35.234Z",
    "dateReserved": "2026-09-21T12:34:10.300Z",
    "dateUpdated": "2026-10-03T02:25:35.234Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2"
}

    CVE-2026-94539 (GCVE-0-2026-94539)

    Vulnerability from cvelistv5 – Published: 2026-10-03 02:25 – Updated: 2026-10-03 02:25
    VLAI
    Title
    SupportCandy <= 3.5.3 - Authenticated (Custom+) SQL Injection via 'sort_by' Parameter
    Summary
    The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the 'sort_by' parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the 'Assign Agents' permission configured.
    Severity
    6.5 (Medium)
    CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
    CWE
    • CWE-89 - Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')
    Assigner
    References
    Impacted products
    Credits
    Adrien Brunner
    Show details on NVD website
    To clipboard 

    {
  "containers": {
    "cna": {
      "affected": [
        {
          "defaultStatus": "unaffected",
          "product": "SupportCandy \u2013 AI Customer Support Ticket System \u0026 Live Chatbot Agent",
          "vendor": "psmplugins",
          "versions": [
            {
              "lessThanOrEqual": "3.5.3",
              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "type": "finder",
          "value": "Adrien Brunner"
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "The SupportCandy \u2013 AI Customer Support Ticket System \u0026 Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the \u0027sort_by\u0027 parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the \u0027Assign Agents\u0027 permission configured."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "baseScore": 6.5,
            "baseSeverity": "MEDIUM",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-89",
              "description": "CWE-89 Improper Neutralization of Special Elements used in an SQL Command (\u0027SQL Injection\u0027)",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-10-03T02:25:35.556Z",
        "orgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
        "shortName": "Wordfence"
      },
      "references": [
        {
          "url": "https://www.wordfence.com/threat-intel/vulnerabilities/id/9c105a36-452e-4fa7-9c8b-f142e1eb27aa?source=cve"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/class-wpsc-functions.php#L279"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/models/class-wpsc-agent.php#L370"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/models/class-wpsc-agent.php#L578"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/admin/tickets/class-wpsc-ticket-list.php#L2367"
        },
        {
          "url": "https://plugins.svn.wordpress.org/supportcandy/"
        },
        {
          "url": "https://plugins.trac.wordpress.org/changeset/3718257/supportcandy/trunk/includes/models/class-wpsc-agent.php"
        }
      ],
      "timeline": [
        {
          "lang": "en",
          "time": "2026-09-21T18:44:34.000Z",
          "value": "Vendor Notified"
        },
        {
          "lang": "en",
          "time": "2026-10-02T14:05:45.000Z",
          "value": "Disclosed"
        }
      ],
      "title": "SupportCandy \u003c= 3.5.3 - Authenticated (Custom+) SQL Injection via \u0027sort_by\u0027 Parameter"
    }
  },
  "cveMetadata": {
    "assignerOrgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
    "assignerShortName": "Wordfence",
    "cveId": "CVE-2026-94539",
    "datePublished": "2026-10-03T02:25:35.556Z",
    "dateReserved": "2026-09-21T18:29:41.510Z",
    "dateUpdated": "2026-10-03T02:25:35.556Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2"
}

    CVE-2026-94378 (GCVE-0-2026-94378)

    Vulnerability from cvelistv5 – Published: 2026-10-03 02:25 – Updated: 2026-10-03 02:25
    VLAI
    Title
    SupportCandy <= 3.5.3 - Authenticated (Subscriber+) Stored Cross-Site Scripting via 'name' Parameter
    Summary
    The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the 'name' parameter in all versions up to, and including, 3.5.3 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. This exploit chain requires the 'Register user if not exists' setting to be disabled, which is its default configuration.
    Severity
    6.4 (Medium)
    CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N
    CWE
    • CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
    Assigner
    References
    Impacted products
    Credits
    Adrien Brunner
    Show details on NVD website
    To clipboard 

    {
  "containers": {
    "cna": {
      "affected": [
        {
          "defaultStatus": "unaffected",
          "product": "SupportCandy \u2013 AI Customer Support Ticket System \u0026 Live Chatbot Agent",
          "vendor": "psmplugins",
          "versions": [
            {
              "lessThanOrEqual": "3.5.3",
              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "type": "finder",
          "value": "Adrien Brunner"
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "The SupportCandy \u2013 AI Customer Support Ticket System \u0026 Live Chatbot Agent plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the \u0027name\u0027 parameter in all versions up to, and including, 3.5.3 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. This exploit chain requires the \u0027Register user if not exists\u0027 setting to be disabled, which is its default configuration."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "baseScore": 6.4,
            "baseSeverity": "MEDIUM",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-79",
              "description": "CWE-79 Improper Neutralization of Input During Web Page Generation (\u0027Cross-site Scripting\u0027)",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-10-03T02:25:35.234Z",
        "orgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
        "shortName": "Wordfence"
      },
      "references": [
        {
          "url": "https://www.wordfence.com/threat-intel/vulnerabilities/id/9703fa76-fd73-4cd8-aa41-8adcb55190be?source=cve"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/admin/recent-activities/class-wpsc-ra-logs.php#L207"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/custom-field-types/class-wpsc-df-customer.php#L464"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/custom-field-types/class-wpsc-df-customer.php#L681"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.5.3/includes/custom-field-types/class-wpsc-df-agent-created.php#L492"
        },
        {
          "url": "https://plugins.svn.wordpress.org/supportcandy/"
        },
        {
          "url": "https://plugins.trac.wordpress.org/changeset/3718257/supportcandy/trunk/includes/custom-field-types/class-wpsc-df-customer.php"
        }
      ],
      "timeline": [
        {
          "lang": "en",
          "time": "2026-09-21T12:49:15.000Z",
          "value": "Vendor Notified"
        },
        {
          "lang": "en",
          "time": "2026-10-02T14:16:04.000Z",
          "value": "Disclosed"
        }
      ],
      "title": "SupportCandy \u003c= 3.5.3 - Authenticated (Subscriber+) Stored Cross-Site Scripting via \u0027name\u0027 Parameter"
    }
  },
  "cveMetadata": {
    "assignerOrgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
    "assignerShortName": "Wordfence",
    "cveId": "CVE-2026-94378",
    "datePublished": "2026-10-03T02:25:35.234Z",
    "dateReserved": "2026-09-21T12:34:10.300Z",
    "dateUpdated": "2026-10-03T02:25:35.234Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2"
}