GSD-2020-1767
Vulnerability from gsd - Updated: 2023-12-13 01:21Details
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Aliases
Aliases
{
"GSD": {
"alias": "CVE-2020-1767",
"description": "Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.",
"id": "GSD-2020-1767",
"references": [
"https://www.suse.com/security/cve/CVE-2020-1767.html"
]
},
"gsd": {
"metadata": {
"exploitCode": "unknown",
"remediation": "unknown",
"reportConfidence": "confirmed",
"type": "vulnerability"
},
"osvSchema": {
"aliases": [
"CVE-2020-1767"
],
"details": "Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.",
"id": "GSD-2020-1767",
"modified": "2023-12-13T01:21:58.317548Z",
"schema_version": "1.4.0"
}
},
"namespaces": {
"cve.org": {
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"ASSIGNER": "security@otrs.com",
"DATE_PUBLIC": "2020-01-10T00:00:00.000Z",
"ID": "CVE-2020-1767",
"STATE": "PUBLIC",
"TITLE": "Possible to send drafted messages as wrong agent"
},
"affects": {
"vendor": {
"vendor_data": [
{
"product": {
"product_data": [
{
"product_name": "((OTRS)) Community Edition",
"version": {
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}
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"value": "Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions."
}
]
},
"generator": {
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},
"impact": {
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"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 3.5,
"baseSeverity": "LOW",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "REQUIRED",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N",
"version": "3.1"
}
},
"problemtype": {
"problemtype_data": [
{
"description": [
{
"lang": "eng",
"value": "Sender spoofing"
}
]
}
]
},
"references": {
"reference_data": [
{
"name": "https://otrs.com/release-notes/otrs-security-advisory-2020-03/",
"refsource": "CONFIRM",
"url": "https://otrs.com/release-notes/otrs-security-advisory-2020-03/"
},
{
"name": "[debian-lts-announce] 20200129 [SECURITY] [DLA 2079-1] otrs2 security update",
"refsource": "MLIST",
"url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html"
},
{
"name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
"refsource": "MLIST",
"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
}
]
},
"solution": [
{
"lang": "eng",
"value": "Upgrade to OTRS 7.0.14, ((OTRS)) Community Edition 6.0.25"
},
{
"lang": "eng",
"value": "Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/5f488fd6c809064ee49def3a432030258d211570"
}
],
"source": {
"advisory": "OSA-2020-03",
"defect": [
"2019121042000738"
],
"discovery": "USER"
}
},
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"versionEndIncluding": "7.0.13",
"versionStartIncluding": "7.0.0",
"vulnerable": true
},
{
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"cpe_name": [],
"versionEndIncluding": "6.0.24",
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"operator": "OR"
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{
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"cpe_match": [
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"description": {
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}
]
},
"problemtype": {
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"references": {
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"name": "N/A",
"refsource": "CONFIRM",
"tags": [
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],
"url": "https://otrs.com/release-notes/otrs-security-advisory-2020-03/"
},
{
"name": "[debian-lts-announce] 20200129 [SECURITY] [DLA 2079-1] otrs2 security update",
"refsource": "MLIST",
"tags": [
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],
"url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html"
},
{
"name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
"refsource": "MLIST",
"tags": [],
"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
}
]
}
},
"impact": {
"baseMetricV2": {
"acInsufInfo": false,
"cvssV2": {
"accessComplexity": "MEDIUM",
"accessVector": "NETWORK",
"authentication": "SINGLE",
"availabilityImpact": "NONE",
"baseScore": 3.5,
"confidentialityImpact": "NONE",
"integrityImpact": "PARTIAL",
"vectorString": "AV:N/AC:M/Au:S/C:N/I:P/A:N",
"version": "2.0"
},
"exploitabilityScore": 6.8,
"impactScore": 2.9,
"obtainAllPrivilege": false,
"obtainOtherPrivilege": false,
"obtainUserPrivilege": false,
"severity": "LOW",
"userInteractionRequired": false
},
"baseMetricV3": {
"cvssV3": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 4.3,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N",
"version": "3.1"
},
"exploitabilityScore": 2.8,
"impactScore": 1.4
}
},
"lastModifiedDate": "2023-08-31T03:15Z",
"publishedDate": "2020-01-10T15:15Z"
}
}
}
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Sightings
| Author | Source | Type | Date |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
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