GSD-2020-11466

Vulnerability from gsd - Updated: 2023-12-13 01:22
Details
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
Aliases
Aliases
CVE-2020-11466
To clipboard 

{
  "GSD": {
    "alias": "CVE-2020-11466",
    "description": "An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user\u0027s privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.",
    "id": "GSD-2020-11466"
  },
  "gsd": {
    "metadata": {
      "exploitCode": "unknown",
      "remediation": "unknown",
      "reportConfidence": "confirmed",
      "type": "vulnerability"
    },
    "osvSchema": {
      "aliases": [
        "CVE-2020-11466"
      ],
      "details": "An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user\u0027s privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.",
      "id": "GSD-2020-11466",
      "modified": "2023-12-13T01:22:07.085886Z",
      "schema_version": "1.4.0"
    }
  },
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        "ID": "CVE-2020-11466",
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      },
      "affects": {
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                    "version": {
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            "value": "An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user\u0027s privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket."
          }
        ]
      },
      "impact": {
        "cvss": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "LOW",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "LOW",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.0/AC:L/AV:N/A:L/C:H/I:L/PR:L/S:U/UI:N",
          "version": "3.0"
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        "reference_data": [
          {
            "name": "https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/",
            "refsource": "MISC",
            "url": "https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/"
          },
          {
            "name": "https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update",
            "refsource": "MISC",
            "url": "https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update"
          },
          {
            "name": "https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09",
            "refsource": "MISC",
            "url": "https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09"
          }
        ]
      }
    },
    "nvd.nist.gov": {
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        "nodes": [
          {
            "children": [],
            "cpe_match": [
              {
                "cpe23Uri": "cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*",
                "cpe_name": [],
                "versionEndExcluding": "2019.8.0",
                "vulnerable": true
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        "description": {
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            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "en",
                  "value": "CWE-269"
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        },
        "references": {
          "reference_data": [
            {
              "name": "https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/",
              "refsource": "MISC",
              "tags": [
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            },
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              "name": "https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update",
              "refsource": "MISC",
              "tags": [
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              "url": "https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update"
            }
          ]
        }
      },
      "impact": {
        "baseMetricV2": {
          "acInsufInfo": false,
          "cvssV2": {
            "accessComplexity": "LOW",
            "accessVector": "NETWORK",
            "authentication": "SINGLE",
            "availabilityImpact": "NONE",
            "baseScore": 4.0,
            "confidentialityImpact": "PARTIAL",
            "integrityImpact": "NONE",
            "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
            "version": "2.0"
          },
          "exploitabilityScore": 8.0,
          "impactScore": 2.9,
          "obtainAllPrivilege": false,
          "obtainOtherPrivilege": false,
          "obtainUserPrivilege": false,
          "severity": "MEDIUM",
          "userInteractionRequired": false
        },
        "baseMetricV3": {
          "cvssV3": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.3,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "NONE",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N",
            "version": "3.1"
          },
          "exploitabilityScore": 2.8,
          "impactScore": 1.4
        }
      },
      "lastModifiedDate": "2021-07-21T11:39Z",
      "publishedDate": "2020-04-01T21:15Z"
    }
  }
}


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  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
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  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.



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