{
  "document": {
    "acknowledgments": [
      {
        "summary": "Cisco would like to thank Jakub Nowicki and Bartlomiej Lipka of NTT Data for reporting this vulnerability."
      }
    ],
    "category": "csaf_security_advisory",
    "csaf_version": "2.0",
    "notes": [
      {
        "category": "summary",
        "text": "A vulnerability in the Desktop Agent functionality of Cisco Webex Contact Center could have allowed an unauthenticated, remote attacker to conduct cross-site scripting attacks. Cisco has addressed this vulnerability in the Cisco Webex Contact Center service, and no customer action is needed.\r\n\r\nThis vulnerability existed because HTML and script content was not properly handled. Prior to this vulnerability being addressed, an attacker could have exploited this vulnerability by persuading a user to follow a malicious link. A successful exploit could have allowed the attacker to steal sensitive information from the browser, including authentication and session information.\r\n\r\nAs mentioned, Cisco has addressed this vulnerability in the Cisco Webex Contact Center service, and no customer action is necessary to update on-premises software or devices. There are no workarounds that address this vulnerability.\r\n\r\n",
        "title": "Summary"
      },
      {
        "category": "general",
        "text": "This vulnerability affected Cisco Webex Contact Center, which is cloud based.",
        "title": "Vulnerable Products"
      },
      {
        "category": "general",
        "text": "Only products listed in the Vulnerable Products [\"#vp\"] section of this advisory are known to have been affected by this vulnerability.",
        "title": "Products Confirmed Not Vulnerable"
      },
      {
        "category": "general",
        "text": "There are no workarounds that address this vulnerability.",
        "title": "Workarounds"
      },
      {
        "category": "general",
        "text": "Cisco has addressed this vulnerability in Cisco Webex Contact Center, which is cloud based. No user action is required.\r\n\r\nCustomers who need additional information are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.",
        "title": "Fixed Software"
      },
      {
        "category": "general",
        "text": "To learn about Cisco security vulnerability disclosure policies and publications, see the Security Vulnerability Policy [\"http://www.cisco.com/web/about/security/psirt/security_vulnerability_policy.html\"]. This document also contains instructions for obtaining fixed software and receiving security vulnerability information from Cisco.",
        "title": "Vulnerability Policy"
      },
      {
        "category": "general",
        "text": "The Cisco Product Security Incident Response Team (PSIRT) is not aware of any public announcements or malicious use of the vulnerability that is described in this advisory.",
        "title": "Exploitation and Public Announcements"
      },
      {
        "category": "general",
        "text": "Cisco would like to thank Jakub Nowicki and Bartlomiej Lipka of NTT Data for reporting this vulnerability.",
        "title": "Source"
      },
      {
        "category": "legal_disclaimer",
        "text": "SOFTWARE DOWNLOADS AND TECHNICAL SUPPORT\r\n\r\nThe Cisco Support and Downloads [\"https://www.cisco.com/c/en/us/support/index.html\"] page on Cisco.com provides information about licensing and downloads. This page can also display customer device support coverage for customers who use the My Devices tool. Please note that customers may download only software that was procured from Cisco directly or through a Cisco authorized reseller or partner and for which the license is still valid.\r\n\r\nCustomers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco Technical Assistance Center (TAC) [\"https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html\"]. Customers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade.\r\n\r\nWhen considering software upgrades [\"https://sec.cloudapps.cisco.com/security/center/resources/security_vulnerability_policy.html#fixes\"], customers are advised to regularly consult the advisories [\"https://www.cisco.com/go/psirt\"] for the relevant Cisco products to determine exposure and a complete upgrade solution. In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) [\"https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html\"] or their contracted maintenance providers.\r\nLEGAL DISCLAIMER DETAILS\r\n\r\nCISCO DOES NOT MAKE ANY EXPRESS OR IMPLIED GUARANTEES OR WARRANTIES OF ANY KIND, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CISCO DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF THIS INFORMATION. THIS DOCUMENT IS PROVIDED ON AN \"AS IS\" BASIS. YOUR USE OF THE INFORMATION ON THE DOCUMENT OR MATERIALS LINKED FROM THE DOCUMENT IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS DOCUMENT AT ANY TIME.\r\n\r\nCopies or summaries of the information contained in this Security Advisory may lack important information or contain factual errors. Customers are advised to visit the Cisco Security Advisories [\"https://www.cisco.com/go/psirt\"] page for the most recent version of this Security Advisory. The Cisco Product Security Incident Response Team (PSIRT) assesses only the affected and fixed release information that is documented in this advisory. See the Cisco Security Vulnerability Policy [\"https://sec.cloudapps.cisco.com/security/center/resources/security_vulnerability_policy.html#fixes\"] for more information.",
        "title": "Legal Disclaimer"
      }
    ],
    "publisher": {
      "category": "vendor",
      "contact_details": "psirt@cisco.com",
      "issuing_authority": "Cisco PSIRT",
      "name": "Cisco",
      "namespace": "https://wwww.cisco.com"
    },
    "references": [
      {
        "category": "self",
        "summary": "Cisco Webex Contact Center Cross-Site Scripting Vulnerability",
        "url": "https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-webexcc-xss-WEX5nUnA"
      },
      {
        "category": "external",
        "summary": "Cisco Security Vulnerability Policy",
        "url": "https://sec.cloudapps.cisco.com/security/center/resources/security_vulnerability_policy.html"
      },
      {
        "category": "external",
        "summary": "Security Vulnerability Policy",
        "url": "http://www.cisco.com/web/about/security/psirt/security_vulnerability_policy.html"
      },
      {
        "category": "external",
        "summary": "Cisco Support and Downloads",
        "url": "https://www.cisco.com/c/en/us/support/index.html"
      },
      {
        "category": "external",
        "summary": "Cisco Technical Assistance Center (TAC)",
        "url": "https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html"
      },
      {
        "category": "external",
        "summary": "considering software upgrades",
        "url": "https://sec.cloudapps.cisco.com/security/center/resources/security_vulnerability_policy.html#fixes"
      },
      {
        "category": "external",
        "summary": "the advisories",
        "url": "https://www.cisco.com/go/psirt"
      }
    ],
    "title": "Cisco Webex Contact Center Cross-Site Scripting Vulnerability",
    "tracking": {
      "current_release_date": "2026-04-15T16:00:00+00:00",
      "generator": {
        "date": "2026-04-15T15:53:01+00:00",
        "engine": {
          "name": "TVCE"
        }
      },
      "id": "cisco-sa-webexcc-xss-WEX5nUnA",
      "initial_release_date": "2026-04-15T16:00:00+00:00",
      "revision_history": [
        {
          "date": "2026-04-15T15:52:47+00:00",
          "number": "1.0.0",
          "summary": "Initial public release."
        }
      ],
      "status": "final",
      "version": "1.0.0"
    }
  },
  "product_tree": {
    "branches": [
      {
        "branches": [
          {
            "category": "product_family",
            "name": "Cisco Webex Contact Center",
            "product": {
              "name": "Cisco Webex Contact Center ",
              "product_id": "CSAFPID-302888"
            }
          }
        ],
        "category": "vendor",
        "name": "Cisco"
      }
    ]
  },
  "vulnerabilities": [
    {
      "cve": "CVE-2026-20170",
      "ids": [
        {
          "system_name": "Cisco Bug ID",
          "text": "CSCwt50296"
        }
      ],
      "notes": [
        {
          "category": "other",
          "text": "Complete.",
          "title": "Affected Product Comprehensiveness"
        }
      ],
      "product_status": {
        "known_affected": [
          "CSAFPID-302888"
        ]
      },
      "release_date": "2026-04-15T16:00:00+00:00",
      "remediations": [
        {
          "category": "vendor_fix",
          "details": "Cisco has released software updates that address this vulnerability.",
          "product_ids": [
            "CSAFPID-302888"
          ],
          "url": "https://software.cisco.com"
        }
      ],
      "scores": [
        {
          "cvss_v3": {
            "baseScore": 6.1,
            "baseSeverity": "MEDIUM",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N",
            "version": "3.1"
          },
          "products": [
            "CSAFPID-302888"
          ]
        }
      ],
      "title": "Cisco Webex Contact Center Cross-Site Scripting Vulnerability"
    }
  ]
}