CVE-2024-57728 (GCVE-0-2024-57728)

Vulnerability from cvelistv5 – Published: 2025-01-15 00:00 – Updated: 2026-04-24 22:20
VLAI? CISA KEV
Summary
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Severity ?
7.2 (High)
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
CWE
  • n/a
Assigner
References
CISA KEV
Known Exploited Vulnerability - GCVE BCP-07 Compliant
KEV entry ID: b07d8eb5-c304-4ba3-8be6-1c53a1cc6de9

Vulnerability ID: CVE-2024-57728

Status: Confirmed

Status Updated: 2026-04-24 00:00 UTC

Exploited: Yes

Timestamps
First Seen: 2026-04-24
Asserted: 2026-04-24
Scope
Notes: KEV entry: SimpleHelp Path Traversal Vulnerability | Affected: SimpleHelp / SimpleHelp | Description: SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user. | Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable. | Due date: 2026-05-08 | Known ransomware campaign use (KEV): Unknown | Notes (KEV): https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728
Evidence

Type: Vendor Report

Signal: Successful Exploitation

Confidence: 80%

Source: cisa-kev

Details
Cwes CWE-22
Feed CISA Known Exploited Vulnerabilities Catalog
Product SimpleHelp
Due Date 2026-05-08
Date Added 2026-04-24
Vendorproject SimpleHelp
Vulnerabilityname SimpleHelp Path Traversal Vulnerability
Knownransomwarecampaignuse Unknown
References
Created: 2026-04-24 18:00 UTC | Updated: 2026-04-24 18:00 UTC
Show details on NVD website
To clipboard 

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Sightings

Author Source Type Date

Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.



Detection rules are retrieved from Rulezet.