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285 vulnerabilities found for otrs by otrs
CVE-2026-48209 (GCVE-0-2026-48209)
Vulnerability from nvd – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:19
VLAI
Title
Reflected XSS in authenticated agent context
Summary
An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened.
This issue affects OTRS:
* 7.0.x
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
7.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
|
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
Credits
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CVE-2026-48208 (GCVE-0-2026-48208)
Vulnerability from nvd – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:19
VLAI
Title
Denial-of-Service via SVG Rendering in Ticket
Summary
An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article rendering allows attackers to inject specially crafted SVG payloads via email content, leading to browser-side resource exhaustion and denial of service when affected tickets are opened by an agent or customer. The issue can be exploited without JavaScript execution and is not mitigated by the configured Content Security Policy (CSP).
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
6.5 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
Credits
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CVE-2026-48191 (GCVE-0-2026-48191)
Vulnerability from nvd – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:18
VLAI
Title
Wrong Permission Handling in Document Search Article Meta Filters
Summary
An incorrect handling of permissions in STORM powered by OTRS and in OTRS (2026.x and above) Document Search Article Meta Filters modules allows gaining knowledge about number of affected CIs, SLA and services without gaining access to them.
This issue affects OTRS with STORM modules:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-276 - Incorrect Default Permissions
Assigner
References
1 reference
Impacted products
Date Public
2026-06-01 07:00
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CVE-2026-48190 (GCVE-0-2026-48190)
Vulnerability from nvd – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:18
VLAI
Title
Incorrect handling of permissions in External Interface Config Item List module
Summary
An incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authenticated customer to query the system for CI information. Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected.
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-276 - Incorrect Default Permissions
Assigner
References
1 reference
Impacted products
Date Public
2026-06-01 07:00
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CVE-2026-48189 (GCVE-0-2026-48189)
Vulnerability from nvd – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:14
VLAI
Title
Bypass DedicatedAgentToCustomerGroups Setting
Summary
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected.
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-200 - Exposure of Sensitive Information to an Unauthorized Actor
Assigner
References
1 reference
Impacted products
Date Public
2026-06-01 07:00
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CVE-2026-48188 (GCVE-0-2026-48188)
Vulnerability from nvd – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:17
VLAI
Title
SQL Injection via MySQL Quote Method
Summary
An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an unauthenticated SQL injection which can lead to an authentication bypass. This issue only affects the system if the MySQL/MariaDB server is configured with the NO_BACKSLASH_ESCAPES SQL mode.
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
* (OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
9.1 (Critical)
SSVC
Exploitation: none
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
Credits
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CVE-2026-48187 (GCVE-0-2026-48187)
Vulnerability from nvd – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:17
VLAI
Title
Email with special content can lead to DoS
Summary
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* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Please note that ((OTRS)) Community Edition 6.x, OTRS 7.x and products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Unknown:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Unknown:
6.x
|
Date Public
2026-06-01 07:00
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CVE-2026-48210 (GCVE-0-2026-48210)
Vulnerability from nvd – Published: 2026-05-31 21:11 – Updated: 2026-06-01 13:24
VLAI
Title
Possible information disclosure via External Interface
Summary
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend
This issue affects OTRS 2026.3.1
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Date Public
2026-06-01 07:00
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CVE-2025-24387 (GCVE-0-2025-24387)
Vulnerability from nvd – Published: 2025-03-10 09:28 – Updated: 2025-03-10 13:12
VLAI
Title
Missing CSRF protection
Summary
A vulnerability in OTRS Application Server allows session hijacking due to missing attributes for sensitive
cookie settings in HTTPS sessions. A request to an OTRS endpoint from a possible malicious web site, would send the authentication cookie, performing an unwanted read operation.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.x
Severity
4.8 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-1275 - Sensitive Cookie with Improper SameSite Attribute
Assigner
References
1 reference
Impacted products
Date Public
2025-03-10 08:00
Credits
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CVE-2024-6540 (GCVE-0-2024-6540)
Vulnerability from nvd – Published: 2024-07-15 07:13 – Updated: 2024-08-01 21:41
VLAI
Title
Information exlosure in external interface
Summary
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-790 - Improper Filtering of Special Elements
Assigner
References
1 reference
Impacted products
Date Public
2024-07-15 07:00
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CVE-2024-23794 (GCVE-0-2024-23794)
Vulnerability from nvd – Published: 2024-07-15 07:14 – Updated: 2024-08-01 23:13
VLAI
Title
Agents are able to lock the ticket without the "Owner" permission
Summary
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x
Severity
5.2 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-266 - Incorrect Privilege Assignment
Assigner
References
1 reference
Impacted products
Date Public
2024-07-15 07:00
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CVE-2024-23792 (GCVE-0-2024-23792)
Vulnerability from nvd – Published: 2024-01-29 09:20 – Updated: 2024-11-12 21:47
VLAI
Title
Insufficient access control
Summary
When adding attachments to ticket comments,
another user can add attachments as well impersonating the orginal user. The attack requires a
logged-in other user to know the UUID. While the legitimate user
completes the comment, the malicious user can add more files to the
comment.
This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
Severity
5.3 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-287 - Improper Authentication
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://otrs.com/release-notes/otrs-security-advi… | vendor-advisory |
Impacted products
Date Public
2024-01-29 08:00
Credits
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CVE-2024-23791 (GCVE-0-2024-23791)
Vulnerability from nvd – Published: 2024-01-29 09:21 – Updated: 2025-05-29 15:10
VLAI
Title
Unnecessary data is written to log if issues during indexing occurs
Summary
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
Severity
4.9 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-532 - Insertion of Sensitive Information into Log File
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://otrs.com/release-notes/otrs-security-advi… | vendor-advisory |
Impacted products
Date Public
2024-01-29 08:00
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CVE-2024-23790 (GCVE-0-2024-23790)
Vulnerability from nvd – Published: 2024-01-29 09:21 – Updated: 2025-06-17 21:29
VLAI
Title
Missing file type check in avatar picture upload
Summary
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes.
This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://otrs.com/release-notes/otrs-security-advi… | vendor-advisory |
Impacted products
Date Public
2024-01-29 08:00
Credits
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CVE-2023-6254 (GCVE-0-2023-6254)
Vulnerability from nvd – Published: 2023-11-27 09:44 – Updated: 2024-10-15 17:45
VLAI
Title
Password is send back to client
Summary
A Vulnerability in OTRS AgentInterface and ExternalInterface allows the reading of plain text passwords which are send back to the client in the server response-
This issue affects OTRS: from 8.0.X through 8.0.37.
Severity
8.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-522 - Insufficiently Protected Credentials
Assigner
References
1 reference
Date Public
2023-11-27 08:00
Credits
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CVE-2026-48187 (GCVE-0-2026-48187)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:17
VLAI
Title
Email with special content can lead to DoS
Summary
An uncontrolled allocation of resources without limits or throttling in the e-mail handling in OTRS allows excessive allocation which may lead to the abortion of the webserver.This issue affects OTRS:
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Please note that ((OTRS)) Community Edition 6.x, OTRS 7.x and products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Unknown:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Unknown:
6.x
|
Date Public
2026-06-01 07:00
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CVE-2026-48188 (GCVE-0-2026-48188)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:17
VLAI
Title
SQL Injection via MySQL Quote Method
Summary
An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an unauthenticated SQL injection which can lead to an authentication bypass. This issue only affects the system if the MySQL/MariaDB server is configured with the NO_BACKSLASH_ESCAPES SQL mode.
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
* (OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
9.1 (Critical)
SSVC
Exploitation: none
Automatable: yes
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
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CVE-2026-48189 (GCVE-0-2026-48189)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:14
VLAI
Title
Bypass DedicatedAgentToCustomerGroups Setting
Summary
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected.
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-200 - Exposure of Sensitive Information to an Unauthorized Actor
Assigner
References
1 reference
Impacted products
Date Public
2026-06-01 07:00
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CVE-2026-48190 (GCVE-0-2026-48190)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:18
VLAI
Title
Incorrect handling of permissions in External Interface Config Item List module
Summary
An incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authenticated customer to query the system for CI information. Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected.
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-276 - Incorrect Default Permissions
Assigner
References
1 reference
Impacted products
Date Public
2026-06-01 07:00
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CVE-2026-48191 (GCVE-0-2026-48191)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:18
VLAI
Title
Wrong Permission Handling in Document Search Article Meta Filters
Summary
An incorrect handling of permissions in STORM powered by OTRS and in OTRS (2026.x and above) Document Search Article Meta Filters modules allows gaining knowledge about number of affected CIs, SLA and services without gaining access to them.
This issue affects OTRS with STORM modules:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-276 - Incorrect Default Permissions
Assigner
References
1 reference
Impacted products
Date Public
2026-06-01 07:00
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CVE-2026-48208 (GCVE-0-2026-48208)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:19
VLAI
Title
Denial-of-Service via SVG Rendering in Ticket
Summary
An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article rendering allows attackers to inject specially crafted SVG payloads via email content, leading to browser-side resource exhaustion and denial of service when affected tickets are opened by an agent or customer. The issue can be exploited without JavaScript execution and is not mitigated by the configured Content Security Policy (CSP).
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
6.5 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
Affected: 8.0.x Affected: 2023.x Affected: 2024.x Affected: 2025.x Affected: 2026.x , ≤ 2026.3.x (patch) |
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
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CVE-2026-48209 (GCVE-0-2026-48209)
Vulnerability from cvelistv5 – Published: 2026-06-01 03:32 – Updated: 2026-06-01 13:19
VLAI
Title
Reflected XSS in authenticated agent context
Summary
An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened.
This issue affects OTRS:
* 7.0.x
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Severity
7.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Impacted products
2 products
| Vendor | Product | Version | |
|---|---|---|---|
| OTRS AG | OTRS |
Affected:
7.0.x
|
|
| OTRS AG | ((OTRS)) Community Edition |
Affected:
6.x
|
Date Public
2026-06-01 07:00
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CVE-2026-48210 (GCVE-0-2026-48210)
Vulnerability from cvelistv5 – Published: 2026-05-31 21:11 – Updated: 2026-06-01 13:24
VLAI
Title
Possible information disclosure via External Interface
Summary
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend
This issue affects OTRS 2026.3.1
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
Assigner
References
1 reference
Date Public
2026-06-01 07:00
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CVE-2025-24387 (GCVE-0-2025-24387)
Vulnerability from cvelistv5 – Published: 2025-03-10 09:28 – Updated: 2025-03-10 13:12
VLAI
Title
Missing CSRF protection
Summary
A vulnerability in OTRS Application Server allows session hijacking due to missing attributes for sensitive
cookie settings in HTTPS sessions. A request to an OTRS endpoint from a possible malicious web site, would send the authentication cookie, performing an unwanted read operation.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.x
Severity
4.8 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-1275 - Sensitive Cookie with Improper SameSite Attribute
Assigner
References
1 reference
Impacted products
Date Public
2025-03-10 08:00
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CVE-2024-23794 (GCVE-0-2024-23794)
Vulnerability from cvelistv5 – Published: 2024-07-15 07:14 – Updated: 2024-08-01 23:13
VLAI
Title
Agents are able to lock the ticket without the "Owner" permission
Summary
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x
Severity
5.2 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-266 - Incorrect Privilege Assignment
Assigner
References
1 reference
Impacted products
Date Public
2024-07-15 07:00
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CVE-2024-6540 (GCVE-0-2024-6540)
Vulnerability from cvelistv5 – Published: 2024-07-15 07:13 – Updated: 2024-08-01 21:41
VLAI
Title
Information exlosure in external interface
Summary
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Severity
5.7 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-790 - Improper Filtering of Special Elements
Assigner
References
1 reference
Impacted products
Date Public
2024-07-15 07:00
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CVE-2024-23790 (GCVE-0-2024-23790)
Vulnerability from cvelistv5 – Published: 2024-01-29 09:21 – Updated: 2025-06-17 21:29
VLAI
Title
Missing file type check in avatar picture upload
Summary
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes.
This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-20 - Improper Input Validation
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://otrs.com/release-notes/otrs-security-advi… | vendor-advisory |
Impacted products
Date Public
2024-01-29 08:00
Credits
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CVE-2024-23791 (GCVE-0-2024-23791)
Vulnerability from cvelistv5 – Published: 2024-01-29 09:21 – Updated: 2025-05-29 15:10
VLAI
Title
Unnecessary data is written to log if issues during indexing occurs
Summary
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
Severity
4.9 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-532 - Insertion of Sensitive Information into Log File
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://otrs.com/release-notes/otrs-security-advi… | vendor-advisory |
Impacted products
Date Public
2024-01-29 08:00
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CVE-2024-23792 (GCVE-0-2024-23792)
Vulnerability from cvelistv5 – Published: 2024-01-29 09:20 – Updated: 2024-11-12 21:47
VLAI
Title
Insufficient access control
Summary
When adding attachments to ticket comments,
another user can add attachments as well impersonating the orginal user. The attack requires a
logged-in other user to know the UUID. While the legitimate user
completes the comment, the malicious user can add more files to the
comment.
This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
Severity
5.3 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator (v2.0.3)
CWE
- CWE-287 - Improper Authentication
Assigner
References
1 reference
| URL | Tags |
|---|---|
| https://otrs.com/release-notes/otrs-security-advi… | vendor-advisory |
Impacted products
Date Public
2024-01-29 08:00
Credits
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CVE-2023-6254 (GCVE-0-2023-6254)
Vulnerability from cvelistv5 – Published: 2023-11-27 09:44 – Updated: 2024-10-15 17:45
VLAI
Title
Password is send back to client
Summary
A Vulnerability in OTRS AgentInterface and ExternalInterface allows the reading of plain text passwords which are send back to the client in the server response-
This issue affects OTRS: from 8.0.X through 8.0.37.
Severity
8.1 (High)
SSVC
Exploitation: none
Automatable: no
Technical Impact: total
CISA Coordinator (v2.0.3)
CWE
- CWE-522 - Insufficiently Protected Credentials
Assigner
References
1 reference
Date Public
2023-11-27 08:00
Credits
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