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    2 vulnerabilities found for Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System by devitemsllc

    CVE-2026-19806 (GCVE-0-2026-19806)

    Vulnerability from nvd – Published: 2026-09-01 04:27 – Updated: 2026-09-02 17:53
    VLAI
    Title
    Support Genix <= 1.4.52 - Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token
    Summary
    The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.
    Severity
    8.8 (High)
    CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
    SSVC
    Exploitation: none Automatable: no Technical Impact: total
    CISA Coordinator · CISA-ADP (v2.0.3)
    Decision recorded 2026-09-02 17:52 UTC
    CWE
    • CWE-287 - Improper Authentication
    Assigner
    References
    Impacted products
    Credits
    Supakiad S. (m3ez)
    Show details on NVD website
    To clipboard 

    {
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    CVE-2026-19806 (GCVE-0-2026-19806)

    Vulnerability from cvelistv5 – Published: 2026-09-01 04:27 – Updated: 2026-09-02 17:53
    VLAI
    Title
    Support Genix <= 1.4.52 - Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token
    Summary
    The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.
    Severity
    8.8 (High)
    CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
    SSVC
    Exploitation: none Automatable: no Technical Impact: total
    CISA Coordinator · CISA-ADP (v2.0.3)
    Decision recorded 2026-09-02 17:52 UTC
    CWE
    • CWE-287 - Improper Authentication
    Assigner
    References
    Impacted products
    Credits
    Supakiad S. (m3ez)
    Show details on NVD website
    To clipboard 

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