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    2 vulnerabilities found for Helpdesk Support Ticket System for WooCommerce by wpcodefactory

    CVE-2026-11399 (GCVE-0-2026-11399)

    Vulnerability from nvd – Published: 2026-10-03 05:29 – Updated: 2026-10-03 15:42
    VLAI
    Title
    Helpdesk Support Ticket System for WooCommerce <= 2.1.6 - Insecure Direct Object Reference to Authenticated (Subscriber+) Arbitrary Ticket Response Deletion via 'id' Parameter
    Summary
    The Helpdesk Support Ticket System for WooCommerce plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.1.6 via the 'id' parameter due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with subscriber-level access and above, to delete arbitrary ticket responses belonging to other users by supplying any stsw_responses row ID to the deletion handler after obtaining the nonce from the admin footer.
    Severity
    4.3 (Medium)
    CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
    SSVC
    Exploitation: none Automatable: no Technical Impact: partial
    CISA Coordinator · CISA-ADP (v2.0.3)
    Decision recorded 2026-10-03 15:33 UTC
    CWE
    • CWE-639 - Authorization Bypass Through User-Controlled Key
    Assigner
    Wordfence CNA under the mitre root
    CNA scorecard C 65/100 over 2250 records in the last 180 days details
    References
    Impacted products
    Credits
    Saruul
    Show details on NVD website
    To clipboard 

    {
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              "content": {
                "id": "CVE-2026-11399",
                "options": [
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                  },
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                  },
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                    "Technical Impact": "partial"
                  }
                ],
                "role": "CISA Coordinator",
                "timestamp": "2026-10-03T15:33:05.083900Z",
                "version": "2.0.3"
              },
              "type": "ssvc"
            }
          }
        ],
        "providerMetadata": {
          "dateUpdated": "2026-10-03T15:42:45.864Z",
          "orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
          "shortName": "CISA-ADP"
        },
        "title": "CISA ADP Vulnrichment"
      }
    ],
    "cna": {
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        {
          "defaultStatus": "unaffected",
          "product": "Helpdesk Support Ticket System for WooCommerce",
          "vendor": "wpcodefactory",
          "versions": [
            {
              "lessThanOrEqual": "2.1.6",
              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "type": "finder",
          "value": "Saruul"
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "The Helpdesk Support Ticket System for WooCommerce plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.1.6 via the \u0027id\u0027 parameter due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with subscriber-level access and above, to delete arbitrary ticket responses belonging to other users by supplying any stsw_responses row ID to the deletion handler after obtaining the nonce from the admin footer."
        }
      ],
      "metrics": [
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          }
        }
      ],
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        "shortName": "Wordfence"
      },
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        },
        {
          "url": "https://plugins.trac.wordpress.org/changeset?reponame=\u0026old=3713322%40support-ticket-system-for-woocommerce\u0026new=3713322%40support-ticket-system-for-woocommerce"
        }
      ],
      "timeline": [
        {
          "lang": "en",
          "time": "2026-06-05T16:48:38.000Z",
          "value": "Vendor Notified"
        },
        {
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          "time": "2026-10-02T17:09:22.000Z",
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      "title": "Helpdesk Support Ticket System for WooCommerce \u003c= 2.1.6 - Insecure Direct Object Reference to Authenticated (Subscriber+) Arbitrary Ticket Response Deletion via \u0027id\u0027 Parameter"
    }
  },
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  "dataVersion": "5.2"
}

    CVE-2026-11399 (GCVE-0-2026-11399)

    Vulnerability from cvelistv5 – Published: 2026-10-03 05:29 – Updated: 2026-10-03 15:42
    VLAI
    Title
    Helpdesk Support Ticket System for WooCommerce <= 2.1.6 - Insecure Direct Object Reference to Authenticated (Subscriber+) Arbitrary Ticket Response Deletion via 'id' Parameter
    Summary
    The Helpdesk Support Ticket System for WooCommerce plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.1.6 via the 'id' parameter due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with subscriber-level access and above, to delete arbitrary ticket responses belonging to other users by supplying any stsw_responses row ID to the deletion handler after obtaining the nonce from the admin footer.
    Severity
    4.3 (Medium)
    CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
    SSVC
    Exploitation: none Automatable: no Technical Impact: partial
    CISA Coordinator · CISA-ADP (v2.0.3)
    Decision recorded 2026-10-03 15:33 UTC
    CWE
    • CWE-639 - Authorization Bypass Through User-Controlled Key
    Assigner
    Wordfence CNA under the mitre root
    CNA scorecard C 65/100 over 2250 records in the last 180 days details
    References
    Impacted products
    Credits
    Saruul
    Show details on NVD website
    To clipboard 

    {
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                    "Exploitation": "none"
                  },
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                    "Automatable": "no"
                  },
                  {
                    "Technical Impact": "partial"
                  }
                ],
                "role": "CISA Coordinator",
                "timestamp": "2026-10-03T15:33:05.083900Z",
                "version": "2.0.3"
              },
              "type": "ssvc"
            }
          }
        ],
        "providerMetadata": {
          "dateUpdated": "2026-10-03T15:42:45.864Z",
          "orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
          "shortName": "CISA-ADP"
        },
        "title": "CISA ADP Vulnrichment"
      }
    ],
    "cna": {
      "affected": [
        {
          "defaultStatus": "unaffected",
          "product": "Helpdesk Support Ticket System for WooCommerce",
          "vendor": "wpcodefactory",
          "versions": [
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              "lessThanOrEqual": "2.1.6",
              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "type": "finder",
          "value": "Saruul"
        }
      ],
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        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "baseScore": 4.3,
            "baseSeverity": "MEDIUM",
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        },
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          "url": "https://plugins.trac.wordpress.org/changeset?reponame=\u0026old=3713322%40support-ticket-system-for-woocommerce\u0026new=3713322%40support-ticket-system-for-woocommerce"
        }
      ],
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      ],
      "title": "Helpdesk Support Ticket System for WooCommerce \u003c= 2.1.6 - Insecure Direct Object Reference to Authenticated (Subscriber+) Arbitrary Ticket Response Deletion via \u0027id\u0027 Parameter"
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  },
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